BBB Business Review

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Description

Birddog Distributing, Inc. is an importer and distributor of decorative and accent lighting including rope lights, LED strip lighting, LED rigid bar lights, LED T8 replacement tubes, holiday string lights, RV LED replacement bulbs, and much more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Birddog Distributing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Birddog Distributing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Birddog Distributing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 05, 2005 Business started: 04/15/2002 in MT Business started locally: 04/15/2002 Business incorporated 04/13/2005 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Type of Entity

Corporation

Business Management
Mr. Josh Knoedler, President/CEO
Contact Information
Principal: Mr. Josh Knoedler, President/CEO
Business Category

Hardware - Retail Karts - Motorized Lighting Fixtures - Retail Motorcycles - Supplies & Parts Electronic Equipment & Supplies - Wholesale & Manufacturers Lighting Systems & Equipment General Merchandise - Retail

Products & Services

Birddog Distributing, Inc. sells the following brand(s): Brilliant, Brilliant

Birddog Distributing, Inc. offers the following product(s): C7 String Lights , C7 String Lights , C9 String Lights , C9 String Lights , Displays , Icicle Lights , Icicle Lights , LED Rigid Bar, LED Rigid Light Bars , LED Rigid Light Bars , LED Rope Light , LED Rope Light , LED Street Lights, LED String Lights , LED String Lights , LED Strip Lights, LED Strip Lights , LED Strip Lights , LED T8, LED T8 Tube Lights , LED T8 Tube Lights , Mini Lights , Mini Lights , Net Lights , Net Lights , Novelty Lights , Novelty Lights , Rope Light , Rope Light , Silhouettes , Silhouettes and Displays , Yard & Patio Lights , Yard & Patio Lights

Method(s) of Payment
MasterCard / Visa
Discover
American Express
PayPal
Check
Money order
Refund and Exchange Policy
Upon request Birddog Distributing, Inc. will issue an RMA number to customers. Return authorizations will expire after 30 calendar days and any returned package received after the 30-day period will be refused. 

Products damaged by neglect, abuse, or that are otherwise exposed to extreme conditions will not be covered by our warranty.

If your product arrives damaged or defective or is found to be defective within the first 30 days of normal use, a replacement or refund will be given at the discretion of Birddog Distributing, Inc. 

Any item that is returned in good working order without defect or damage within 30 days of the delivery date may be eligible for a full refund less shipping and handling, insurance, and a 15% restocking fee. 

*Some items have a no return policy. Please see our web site for complete details:
Licensing

City of Bozeman Business License #11-00003396

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.