skip entire header and global navigation

BBB Business Review

This Business is not BBB accredited

Global Fitness

Phone: (509) 926-4100  

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Global Fitness include:

  • 62 complaints filed against business
  • Failure to respond to 14 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • 1 serious complaint filed against business

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Global Fitness
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Global Fitness

Customer Complaints Summary Read complaint details

62 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 25
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 62

Additional Complaint Information

As of March 14, 2011, this company has a pattern of complaints concerning contract and refund issues. Some complaints reflect Global Fitness gym members continually being billed after their membership has supposedly been cancelled.  Also, many members complain that they are being held, against their desires, to the extent of their Global Fitness contracts even after having requested  release from that contract due to Global Fitness’ sudden merger with a completely different gym entity, Stroh’s Fitness.  

As of April 19, 2011, BBB complaints reflect that customers with issues concerning Stroh's Fitness are being required to speak with Michael Lee, owner of Global Fitness. Stroh's Fitness has a separate BBB review here: http://www.bbb.org/eastern-washington/business-reviews/health-clubs/stroh-s-familiy-fitness-center-in-spokane-wa-5000156/
 
Global Gym states to BBB that their contract does state that “if the gym relocates to a like facility within 25 miles of the original location,” the members are still bound by the contractual agreement.   Members have requested copies of their contracts and Global has not been cooperative in fulfilling this request of its customers. Other complaints reflect a lack of customer service in answering questions and gaining resolves when approaching the company directly. If you have an unresolved issue concerning this company, we strongly urge you to be pro-active and file dual complaints with the Washington State Attorney General’s Office for resolve.  

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Global Fitness
See Trends in Complaints on Global Fitness

Additional Information

top
BBB file opened: April 27, 2010 Business started: 11/01/2006 in MS
Contact Information
Principal: Mr. Mike Lee, President
Business Category

GYMS

Alternate Business Names
Stroh's Fitness
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.