Find us on Google+

BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Quality Hardwood Floors of Spokane, Inc.

Additional Locations

Phone: (509) 483-8401 Fax: (509) 482-0107 3727 E Columbia Ave, Spokane, WA 99217

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Quality Hardwood Floors of Spokane, Inc. has a retail showroom highlighting a variety of hardwood flooring grades and species.  Owned by the Nevin Family since 1953, our craftsman specialize in the installation, sand and finish of hardwood flooring.  Both residential and commercial.  All types of finishes available, stairways, borders, inlays, medallians and custom flooring work.  Installation, sand and finish of gymnasiums throughout Washington State.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Hardwood Floors of Spokane, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Quality Hardwood Floors of Spokane, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: November 01, 1986 Business started: 01/01/1953 in WA Business started locally: 01/01/1953 Business incorporated 07/30/1991 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Ms. Wendy Van Orman, Secretary / Office Manager Mr. Paul Michels, Vice President Mr. Walter Nevin, President
Contact Information
Principal: Ms. Wendy Van Orman, Secretary / Office Manager
Business Category

Floor Laying, Refinishing & Resurfacing Construction & Remodeling Services Hardwood Floor Contractors Floors - Hardwood Contractors - Flooring

Products & Services

Quality Hardwood Floors of Spokane, Inc. sells the following brand(s): Aacer, Allwood, Birch Creek, Century, Koetter, Northwood, Owens

Quality Hardwood Floors of Spokane, Inc. offers the following product(s): Hardwood Flooring, Polo Plaz Finish

Method(s) of Payment
Cash, Check, Credit Cards (Mastercard, Visa, Discover, American Express)
Refund and Exchange Policy
Special orders require 50% down payment.  Payment expected upon completion of work.  Warranty is for one year.  Hardwood, finishes etc purchased in showroom have a 10% restocking fee.
Alternate Business Names
The Wood Shed

State of Washington  UBI 601 332 286
L & I QUALIHF066CZ Effective Date: 2/9/1994
City of Spokane  License #T12015731BUS; City of Liberty Lake; City of Spokane Valley

Labor and Industries, Washington State   207.258-02;    

Customer Review Rating plus BBB Rating Summary

Quality Hardwood Floors of Spokane, Inc. has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.