Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chim Chimney Fireplace, Pool & Spa has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChim Chimney Fireplace, Pool & Spa

    Fireplace

    Current Alerts For This Business

    Licensing:
    On 03/31/2023 BBB confirmed that Chim Chimney Fireplace, Pool & Spa had not obtained a necessary license from Washington Secretary of State. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.secstate.wa.gov/corps - 3607250377
    Licensing:
    On 05/19/2023 the Washington Department of Labor & Industries suspended the license of Chim Chimney Fireplace, Pool & Spa. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.lni.wa.gov - 800-647-0982

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1604 N Wenatchee Ave, Wenatchee, WA 98801-1159
    BBB File Opened:
    2/25/2002
    Years in Business:
    46
    Business Started:
    1/1/1978
    Business Started Locally:
    1/1/1978
    Business Incorporated:
    1/1/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Seasonally Living
    • Stone Masters Inc
    Business Management
    • Mr. Brian MacNeil
    • Ms. Jonette Sanchez, Service Manager
    • Mr. Cam McNeill, Member
    • Ms. Susan McNeill, Member
    • Ms. Jennifer McNeill, Complaint Handler
    Contact Information

    Principal

    • Mr. Brian MacNeil
    • Ms. Jonette Sanchez, Service Manager
    • Mr. Cam McNeill, Member
    • Ms. Susan McNeill, Member
    • Ms. Jennifer McNeill, Complaint Handler

    Customer Contact

    • Mr. Brian MacNeil
    • Ms. Jonette Sanchez, Service Manager
    • Mr. Cam McNeill, Member
    • Ms. Susan McNeill, Member
    • Ms. Jennifer McNeill, Complaint Handler
    Additional Contact Information

    Fax Numbers

    • (509) 888-5694
      Primary Fax

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Seasonally Living, based in *********, **********, is harassing ** to pay a $6,141.47 "debt" that we do not owe. ***********************, owner of Seasonally Living, and my husband, ***** Stoner, negotiated the construction of a retaining wall at our home, near the pool they installed for us; they then came to an oral agreement to build the retaining wall for $10,5k. At that time, **** never mentioned to ***** that the price could then be increased if they incorrectly measured the retaining wall.Then, instead of sending the quote to ***** to sign, Seasonally Living sent me (Shelby ************************ the quote to sign (not *****), despite the fact that I had no part in making that oral agreement or contract with ****. When Seasonally Living sent the 3/8/22, quote to sign, they gave the quote of $10,578.75, but they included language (without telling ***** or me) that they could increase the price of the retaining wall, apparently by any amount, if they measured the retaining height length or height incorrectly. We agreed to pay the $10,5k and I signed the quote (not *****, who negotiated the contract).Then, Seasonally Living wanted more money than the $10,5k we had already agreed to pay the company. After negotiations, in total, we paid Seasonally Living about $12k for the retaining wall (about $1,5k more than what they originally quoted us on 5/8/22). This 5/11/22, agreement and payment superseded the 3/8/22 quote (which is likely invalid anyways on account of the fraud committed on us).After we paid $12k total for the retaining wall by May 2022, in or around August 2022, we were notified that we still had a $5k balance on our account for the retaining wall. We explained to Seasonally Living we paid all amounts due under the contract, that they did not mis-measure the retaining wall. We never heard back from them for about a year. Then, Seasonally Living turned us into a debt collection agency in August 2023 for more than $6k.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William Q

    1 star

    07/28/2023

    They get no stars. Do not do business with this company. They sold us our dream pool design starting in 8-2021 with starting the project in 2-2022 with digging the hole for the pool. They had no problem taking our money. We have well over $125,000 invested so far. Project didnt start till 5-2022 when the pool arrived. The crew that started were great and very experienced. After digging the hole they quit. So we had a hole and no pool for over a month. Once the pool arrived the hole that was dug was to small so the dropped it in the small hole. That was the start to several problems. Once the pool was in the ground we did not see anyone for a month. But they continued to ask for more money. We constantly call for updates and they constantly lied saying people were coming and never showed up. When they did no one know what to do and were at our location for a few hours only each visit. The workmanship was horrible at best and they had no respect for our property. Always damaging stuff and leaving garbage everywhere. Needless to say it 8-2023 and our pool is not complete and has issues. Both **** and ******************************* have never been to our home to look at all the damage and the poor work that their company did to our home. We went to talk with them yesterday and doors are locked with people inside and you have to make an appointment. I have called and asked for an appointment and once again no call or reply back. So now its time to hire an attorney and begin a law suit.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.