BBB Accredited Business since

Wutke, LLC

Additional Locations

Phone: (208) 687-2296 View Additional Phone Numbers 2430 W Seltice Way, Post Falls, ID 83854 View Additional Email Addresses http://www.idahofence.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wutke, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wutke, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wutke, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 24, 2007 Business started: 02/24/2009 in MT Business started locally: 04/15/2011 Business incorporated 04/22/2009 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Bureau of Occupational Licensing
1109 Main Street Suite 220, Boise ID 83702
www.ibol.idaho.gov/cont.htm
Phone Number: (208) 334-3233

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
http://www.sos.idaho.gov/
Phone Number: 208-334-2300
sosinfo@sos.idaho.gov

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Hayden, General Manager Mr. Eric Wutke, Owner
Contact Information
Principal: Mr. John Hayden, General Manager
Principal: Mr. Eric Wutke, Owner
Business Category

Fence Contractors Chain Link Fence Sales, Service & Contractors Fence - Sales, Service & Contractors Fences - Vinyl

Alternate Business Names
Bakken Fence Co. Idaho Fence Mild Fence Company Washington Fence Co.

Additional Locations

  • 1314 S Grand Blvd Ste 2-213

    Spokane, WA 99202 (509) 342-7410

  • 2430 W Seltice Way

    Post Falls, ID 83854 (208) 687-2296

  • 3465 Us Highway 93 N

    Kalispell, MT 59901 (406) 755-7650 (888) 657-7783

  • 35277 County Road 129
    PO Box 1128

    Sidney, MT 59270 (406) 890-3211 (888) 386-4909

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: July 24, 2013 we contracted with Idaho Fence to add a 90' section of split 3 rail fencing matching a large section they installed for us in 2001, in which they did a great job and the fence has held up well. The new section was installed mid August. Due to the rustic nature of this style of fencing, we did not notice the extent of problems with the rails and posts until we began working on the landscaping under and around it. Many of the rails and posts are of a very poor grade...some poorly split, some as thin as the tenon in places, and some with extensive wood rot. We have called the company twice with our concerns, as the quality of this fence is much less than the previous fence they installed. Not only were we concerned about it, but felt management or owners would want to see the issues with the installation their employees or subs did. Although during the phone calls, were assured that someone would come and inspect the fencing and get back to us when they were in the area (Their offices are less than 4 miles from our home and not a travel distance inconvenience for them.) To date, 6 weeks later, no one has gone out to do that and no one has called us back to visit with us about our concerns.

 Sincerely, ***** ******

Desired Settlement: We want an owner or manager to come inspect the installation and give us an explanation, from them, for our options after they have physically seen it. Important also: We want to have a set appointment, so we can be present when they come out.

Business Response:

Mr ****** spoke with *** in our office, *** said we would send someone out to look at the fence.  Mr ****** told *** it was not a big deal and thought his wife was over reacting.  We left it at that and never  heard back.  I have asked the estimator on that job to contact the ******s and schedule a time to go look at the fence.  There are no specifications for split rail fence nor was any represented on the contract.

**** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wutke, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)