Business ProfileforMainstream Electric, Heating, Cooling & Plumbing

My main drain backed up on 11/29/23. On 11/30/23, I contacted Mainstream Electric, Heating, Plumbing and Cooling in *******, **. They came out that day at about 5 pm to assess the situation. This was written by *****************, whose title is "Drains Expert. "Exploratory dig: Arrived on site to speak with customer. **** ran cable through line several times and was not able to restore flow. We will need to do a(n) exploratory dig down to the line approx 6' down to the sewer and remove compromised section of line. After we get line open, we will hydro jet line to try and get it clear of debris and restore flow. I will then come back to re camera the line to make sure there are no other issues. There is no guarantee that (t)his will fix the issue and more work *** need to be done to restore flow. Not responsible for landscaping." Total estimate was $6,440.08. **After **** was supposedly unable to clear the line, he notified me that his manager "was less than 5 minutes away with the camera" and would be there to take a video to determine what the issue was.** I was told I would need deposit to hold the spot for the dig later that week. I gave a down payment of $3,000. I left my home to use the bathroom and take showers for several days. I then got a 1/2 opinion from ********* in *******. On 11/30/23 the gentleman snaked through the obstruction (most likely roots) with no effort at all. He made a video of my drain which was completely cleared from the house all the way to the street (over 100' of completely clear line). Rooter911 told me he had just helped another woman with the exact same scenario a day or two earlier. She had received a quote from the exact same company with the same story that "the manager was less than 5 minutes away with the camera". The other woman was quoted over $10,000 for Mainstream to dig in her yard. Her drain was also cleared easily by Rooter911 with a video taken afterward as well. The video taken by Rooter911 is on ********