BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Handyman Electric, LLC

Phone: (509) 466-0303 View Additional Phone Numbers Serving Spokane County and the outlying areas, Spokane, WA 99208 http://www.spokaneelectrician.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Electrical home improvement and repair service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Handyman Electric, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Handyman Electric, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Handyman Electric, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Handyman Electric, LLC
Customer Experience Total Customer Reviews
Positive Experience 22
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 22

Additional Information

top
BBB file opened: May 02, 2011 Business started: 12/01/2009 in WA Business started locally: 12/01/2009 Business incorporated: 12/19/2009 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Robertson, Owner
Contact Information
Principal: Mr. Robert Robertson, Owner
Business Category

Electricians Insulation Materials - Electric Wire & Cable - Electric Contractor - Electrical

Method(s) of Payment
All major credit cards, checks and cash.
Refund and Exchange Policy
We are not a retailer that sells products.  Therefore, we don't offer refunds or exchanges. 
Industry Tips
Contractors - GENERAL ADVICE

Additional Locations

  • Serving Spokane County and the outlying areas

    Spokane, WA 99208 (509) 466-0303

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (509) 993-0303(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/19/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ****** ********* of Handyman Electric used an inappropriate cable when he installed a cable for us for our television. A ******* representative examined the wire that he installed in our home. According to *******, the copper wire he installed is not appropriate for HDTV and can cause problems even on regular TV programming. ******* said that if we ever had a problem with our TV programming, the first thing they would do is require us to replace the wire that he just installed.The problem with the copper wire he installed is that it has no foil shielding. Without foil shielding, the copper braid absorbs radio interference. To demonstrate the problem, ******* measured the leakage on the interior cable he installed with a spectrum analyzer and picked up 34dBmV(decibel millivolts) of interference on 105.5 megahertz screen shots at 11:20 a.m. on December 14, 2011.Initially, ****** ********* agreed to replace the cable if we got ******* to provide a copy in writing of the specifications for the cable. The specifications sheet was pulled by **** **********, a tech supervisor at the Buckeye store in Spokane. I heard through **** ****, a ******* sales representative, that **** was very surprised that a professional would even make the decision to install copper cable without aluminum shielding. According to ****, it is not an appropriate use for that cable and does not meet ******* standards.The specifications sheet that **** provided clearly indicates aluminum shielding. After ********* received the specifications sheet, he refused to install a new cable that he had already promised.********* was also unprofessional at our house. He demanded that the accented ***** ******* representative tell him whether or not the ******* representative was a citizen. I apologized to the ******* rep. (who was a citizen) afterwards. We plan to buy a HDTV and that won't work on the installed cable. We want ********* to install a new cable with one that meets *******'s specifications at his expense.

Desired Settlement: We want Handyman Electric to replace the television cable with one that meets the specifications of the ******* sheet including aluminum shielding provided by **** **********, a tech supervisor at the ******* Buckeye store in Spokane.

Business Response: Dear ****** ***** ******


I understand that you desire excellence in workmanship and such was delivered. Your story of what happen is very harsh and incorrect.  That race thing is off the wall.  

You did not mention that it took ******* 3 months to figure how to provide service to your home.  Each time ******* failed to provide service they expressed it was your home wiring.  In response to ******* you would ask me to check things out to verify their claims which I did several times for you with no charge. One time you thank me with a $50.00 bottle of wine. (Thank you!)  The reason ******* could not secure a good signal was due to one of your TV cables buried in the dirt that was shorting out your cable system.

I believe in the performance of copper over the inferior performance of aluminum.  The material specifications you provided (printed on your stationary and not *******'s) only has a 77% coverage against outside interference.  The RG-6 cable that I installed has a coverage of 95% against outside interference.  It cost my company 3 times more for this high grade material than an aluminum product.

On January 24th 9:01AM 
You called me and said that *******'s minimum TV cable requirements was RG-6.  My reply was: We installed RG-6 Quad Shield cable in your home.

The spectrum analyzer picked up 34dBmV(decibel millivolts) of interference on 105.5 megahertz.   Your cable is working within its manufactured specifications.

The real truth is that you had me attach this new RG-6 cable to the original wiring that does not even meet YOUR CLAIM of *******'s minimum requirements. 

I will not fulfill your request based on:

• The lack of providing on ******* stationary minimum requirements for residential applications
• My connectors of my cable have been removed/tampered 
• You expressed your TV service is presently working well

Truly yours

****** ********* (Managing Member)

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/4/2011 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon coupon for this company's services.This was paid for upfront. I called the phone # listed and a lady answered. I told her I had a groupon for their services and scheduled an appointment for 10-28.I received a call from her at 5pm on 10-24 stating she nearly got stangled for making that appointment and asked if it could be moved to Sunday (10-30 ). I told her I would talk to my wife and get back to her. On 10-25 about noon I called the office but nobody answered. At 12:30 pm I received a call from ****** (owner)and scheduled a 3 pm appointment for 10-30.On 10-30 at about 12:45 pm I received a call from ****** and he stated that I was not a nice person and he did not want to work for me. He also stated he did not like what I said to his wife. I do not know his wife.I questioned him if I was the right person he was trying too call and he said yes.He would not answer any of my questions and said he was hanging up. I called my wife and told her of the call and she asked if it was a joke.I said I'm not sure. She called him from our home phone and he answered.She asked him what was the problem and he stated it is common for an electrician to contact neighbors for character references.He also informed a neighbor that I said things to his wife after the neighbor gave me a good reference.This neighbor also said that the person who came to the door was very weird.I don't know if this guy was on drugs or drunk when he talked to my neighbors but it creeped them out.There has been burglary activity in Spokane with people knocking on doors and asking questions to see if anybody answers the door.I get along very good with all of my neighbors.

Desired Settlement: I would like a complete refund and a signed written apology on company letterhead.

Business Response:  **** ******
3620 E. 11th Ave
Spokane , WA 99202

I'm so sorry you feel this way.  I apologize for any misunderstanding and wish it could of worked out.  Your account of events is definitely not how I remember them.  Groupon should have no problem giving you a refund of your purchase when you ask the customer support department for it.

****** ********* (Managing Member)
Handyman Electric LLC
***** * ******** ** ****
Spokane, WA 99218

 

Consumer Response:

Better Business Bureau:

 

I have reviewed the response made by the business in reference to complaint ID 8792143, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 This person's response is anything but honest and professional. I have talked to my neighbors that he he had talked to. He said I had said things to his wife.I noticed he did not address that comment.He would not answer any questions I asked on who he talked to or what I alledgedly had said to his wife. When my wife called him using a different phone # ( he would not answer my cell # ) he wouldn't answer any questions, said he didn't want to talk about it, told my wife to drop it and said he was hanging up. My neighbors support me on this matter and his reponse is anything but the truth. I don't know if he is trying to scam Groupon users on their purchases, bit off more work than he can do or just wants to cherry pick his jobs. Any ot these reasons does not deserve an approval from the BBB.

Regards,

**** ******

 

 

Business Response: Mr. **** ******

I'm so sorry you feel this way.  However, I believe your account of events are not true nor real.

You must buy something from Handyman Electric LLC first before you ask for a refund.  Therefore, your request for a refund from Handyman Electric LLC is denied.  I think you need to look at your receipt and go to the company that sold you the "Groupon" and ask them for a refund instead.

Yours truly, 
 
****** ********* (Managing Member)
Handyman Electric LLC



        

BBB's Final Determination: Consumer accepted resolution offered by the business.

1