BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Numerica Credit Union

Additional Locations

Phone: (509) 535-7613 View Additional Phone Numbers 14610 E Sprague Ave, Spokane Valley, WA 99216

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Numerica Credit Union is a member-owned not-for-profit. They practice the philosophy of "People Helping People," which means giving back to the communities that they serve through volunteerism, fund-raising, and through corporate sponsorships & donations.  

Numerica also gives back to the community by ensuring that quality financial products and services are available to all people in all walks of life. They’re here to help people buy their dream home, retire comfortably, or start their own business. 

Numerica offers a full line of financial products and services, including mortgages and a full line of business products. Membership is open to anyone who lives or works in Washington or Northern Idaho. Numerica currently has over 100,000 members and over $1.3 billion in assets. 

More information about Numerica can be found at

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Numerica Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Numerica Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Numerica Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 1981 Business started: 01/01/1937 in WA Business started locally: 01/01/1937 Business incorporated 01/01/1937 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Ms. Lynn Ciani, EVP - General Counsel Ms. Kelli Hawkins, Communications Manager Mr. Scott Phares, AVP Accounts Control
Business Category

Credit Unions Financial Planning Consultants Insurance Companies Insurance - Life Insurance - Long Term Care Annuities Insurance - Disability Investment Securities Loans Real Estate Loans Mortgage Brokers Mutual Funds Financial Services Business Services - General Credit Card - Merchant Services

Products & Services

Numerica Credit Union offers the following product(s): Business Services, Checking Accounts, Credit Cards, Financial Services (Investment & Insurance), Loans, Mortgages, Savings Accounts

Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union

Customer Review Rating plus BBB Rating Summary

Numerica Credit Union has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.