BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that HAPO Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for HAPO Community Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
National Credit Union Adm.
1776 G Street N.W., Washington, D.C. 20456
Phone Number: (202) 682-9600
Type of Entity
Business ManagementMr. David Schulz, Pres./CEO Ms. Crystal Sharnhorst, Executive Secretary for David Schultz Ms. Reyna Barajas, Branch Manager Yakima Mr. Dustin Brown, Branch Manager Walla Walla Ms. Ruby Campos, VP of Branch Operations Ms. Noemy Correa, Director of Branch Management Ms. Claudia Downey , Branch Manger HAPO Business Complex Ms. Paula Fuller, Branch Manager Nob Hill Mr. Francisco Guerero , Branch Manager Sunnyside Ms. Sarah Keyes, Branch Manger West Pasco Ms. Kristen Latta , Branch Manger Meadow Springs Ms. Janel Marino, Branch Manager Queensgate Mr. Enif Michael, Branch Manager Kennewick Mr. Reyes Navarro , Branch Manager Hermiston Ms. Lisa Nordin , Branch Manager Richland Ms. Nicole Prince , Branch Manager Southgate Ms. Erica Santos, Branch Manager Pasco Mr. John Schnellbach, Senior Vice President/CFO Ms. Cindy Soto, Branch Manager Terrace Heights
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