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This business is not BBB accredited.

Sphyra, LLC

Find a Location

Phone: (877) 928-0305 Fax: (888) 400-8177 View Additional Phone Numbers 621 N Argonne Rd Ste 100, Spokane Vly, WA 99212 https://www.sphyra.com/ ! There is an alert on Sphyra, LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sphyra, LLC include:

  • 1 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Factors that raised the rating for Sphyra, LLC include:

  • Length of time business has been operating
  • Response to 50 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 34
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Sphyra, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: May 30, 2008 Business started: 04/01/2007 in WA Business started locally: 04/01/2007 Business incorporated 03/29/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shane Hurley, CEO Mr. Sydney Adams, Tempe Branch Manager Ms. Rebecca Jensen, CFO Mr. Richard "Richie" Kemner, Tampa Branch Manager Mr. Chris Manfred, Director of Acquisitions Ms. Becky Strantz, Resolutions Manager
Contact Information
Principal: Mr. Shane Hurley, CEO
Principal: Ms. Rebecca Jensen, CFO
Business Category

Credit Card Processing Service Factoring Service Point of Sale Systems Accounting Services VOIP (Voice Over Internet Protocol) Sales & Service Gift Certificates/Cards Bookkeeping Service Automated Teller Machines Credit Cards & Plans - Equipment & Supplies

Refund and Exchange Policy
We are happy to work with all customers on any issues they might have. Please call Customer Relations at 877-928-0305, Ext. 273.
Alternate Business Names
Boost Commerce Merchant Services Direct The Direct Processing Center, LLC The Home Office World Wide Solution Systems, LLC
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.