BBB Business Review

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BBB Accredited Business since

Electronic Transfer, Inc.

Phone: (800) 757-5453 Fax: (509) 924-6621 View Additional Phone Numbers 3107 E Mission Ave, Spokane, WA 99202

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Electronic Transfer, Inc. started in 1989 setting up merchants to accept Credit Cards. ETI offers companies PCI certified Card Swipe Terminals and Receipt Printers, including Pin Pads.  ETI also programs PC Software so Merchants can process Credit Cards using their Computer. Once the Internet started being the place for merchants to sell their products and services, ETI was one of the first companies to specialize in Website Payment Systems. ETI owns a Secure Payment Gateway called This has been very popular for Merchants who want to process Credit Cards on the Internet, as well as from their Web Site.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Electronic Transfer, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Electronic Transfer, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Electronic Transfer, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: April 17, 1995 Business started: 08/31/1989 in WA Business started locally: 01/01/1989 Business incorporated 08/31/1989 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Mr. Michael Knudtson, President Mr. Robert Donegan, CEO Ms. Sarah Pyles , Manager
Contact Information
Principal: Mr. Michael Knudtson, President
Business Category

Credit Card Processing Service Payment Processing Service Computer Software Publishers & Developers Bank Equipment & Supplies Credit Cards & Plans - Equipment & Supplies

Products & Services

Electronic Transfer, Inc. sells the following brand(s): Verifone, Hypercom, Lipman Nurit, PC Charge,, Pin Pads, Magtek, Payment Gateways, Shopping Carts. Eprocessing Network, and

Electronic Transfer, Inc. offers the following product(s): Free Merchant Account Set-up, Free Secure Payment Gateway Set-up, Free Internet Check Set-up

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Debit Cards, Money Orders, Company Check upon approval.
Refund and Exchange Policy
ETI does not lease Credit Card Terminals. Therefore merchants won't find themselves in a non-cancellable lease in the event they go out of business.
Alternate Business Names
Electronic Card Systems Electronic Merchant Systems ETI

Washington State UBI Number 601 209 616; Federal Tax ID # 91-146 2239ETI is a Registered ISO/MSP

Customer Review Rating plus BBB Rating Summary

Electronic Transfer, Inc. has received 4.74 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.