BBB Business Review

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Description

Stellar Recovery is an Accounts Receivable Management Company (ARM) - Commonly referred to as a collections agency - with its corporate headquarters located in Jacksonville Florida.

Stellar Recovery has multiple collection centers in Kalispell and Jacksonville Florida



This business handles multiple national accounts including Comcast. As a collection agency, they are required to abide by the Fair Debt Collection Practices Act (FDCPA). The Federal Trade Commission, the federal agency in charge with regulation of these type of businesses, has consumer information about debt collection that may be viewed here: http://www.consumer.ftc.gov/articles/0149-debt-collection.


Consumers needing assistance with managing debt, may view consumer information from The Federal Literacy and Education Commission by clicking here: http://www.mymoney.gov.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stellar Recovery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stellar Recovery, Inc. include:

  • Length of time business has been operating
  • Response to 370 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

370 complaints closed with BBB in last 3 years | 138 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 311
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 56
Total Closed Complaints 370

Customer Reviews Summary Read customer reviews

37 Customer Reviews on Stellar Recovery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 34
Total Customer Reviews 37

Additional Information

BBB file opened: July 28, 2005 Business started: 01/01/2009 in MT Business started locally: 01/01/2009 Business incorporated 01/01/2009 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Type of Entity

Corporation

Business Management
Mr. John Schanck, CEO
Contact Information
Principal: Mr. John Schanck, CEO
Business Category

Collection Agencies

Method(s) of Payment
All

Customer Review Rating plus BBB Rating Summary

Stellar Recovery, Inc. has received 3.32 out of 5 stars based on 37 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.