BBB Business Review

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BBB Accredited Business since

Panhandle Carpet One Floor & Home

Phone: (208) 765-5456 Fax: (208) 664-9483 739 W Appleway Ave, Coeur D Alene, ID 83814 http://www.carpetone.com


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Description

This company is a full retail floor covering store, which includes carpet, tile, vinyl, laminate, hardwood, formica, granite and window covering. We do free in home measures and installing of all the products that we sell.   

We also handle Insurance claims.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Panhandle Carpet One Floor & Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Panhandle Carpet One Floor & Home include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Panhandle Carpet One Floor & Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 17, 2002 Business started: 03/06/1982 in ID Business started locally: 03/06/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
http://www.sos.idaho.gov/
Phone Number: 208-334-2300
sosinfo@sos.idaho.gov

Idaho Bureau of Occupational Licensing
1109 Main Street Suite 220, Boise ID 83702
www.ibol.idaho.gov/cont.htm
Phone Number: (208) 334-3233

Type of Entity

Sole Proprietorship

Business Management
Mr. Donald Kimball, Jr., Vice President/Owner
Contact Information
Principal: Mr. Donald Kimball, Jr., Vice President/Owner
Business Category

Carpet & Rug Dealers - New Countertops Floor Materials - Retail Tile - Non-Ceramic - Contractors & Dealers Window Shades Hardwood Floor Contractors Tile Sales Resilient & Vinyl Flooring Contractors - Flooring Floors - Hardwood Floors - Laminate Carpet & Rug Measuring Carpet Layers Floor Laying, Refinishing & Resurfacing Tile - Ceramic - Contractors & Dealers

Products & Services

Panhandle Carpet One Floor & Home offers the following product(s): Healthy Living for those who require living an Allergenic Free Life Style.

Method(s) of Payment
Visa, M/C, American Express, Cash and Checks  We also offer a Great Financing Program for both Retail and Wholesale for Installer's and Contractors. 
Refund and Exchange Policy
The difference is our guarantee...See our store for details.
Licensing

ID contractors license RCE 16138
Public Works license 16834 B-4

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.