BBB Business Review

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This business is not BBB accredited.

Umpqua Bank

Additional Locations

Phone: (509) 624-4121 111 N Wall St, Spokane, WA 99201 View Additional Email Addresses

Click for BBB Rating on Umpqua Bank

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Umpqua Bank. BBB of Alaska, Oregon & Western Washington has the full report as that BBB handles all complaints for Umpqua Bank.

Additional Information

BBB file opened: January 01, 1982 Business started: 10/23/1981 in WA Business started locally: 10/23/1981 Business incorporated 10/23/1981 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Ms. Cara Coon, Communications and Public Affairs Director Ms. Marty Dickinson, Senior VP, Corporate Communications Mr. Ezra Eckhardt, President & COO Sterling Savings Bank, COO Sterling Financial Corp. Mr. J. Gregory Seibly, President & CEO Sterling Financial Corporation
Contact Information
Principal: Ms. Nikki Russell, Auditing
Business Category

Banks Credit Cards & Plans Loans Loans - Small Business Real Estate Loans Savings & Loan Associations Credit - Debt Consolidation Services Financial Services Advertising - Checking Service Credit Cards - Protection Service Business Services - General Title Loans Loans - Farm & Ranch Banking Services Credit Card - Merchant Services College Savings Plans

Alternate Business Names
Sterling Bank
Additional Information

8/24/2009 STERLING SAVINGS BANK NAME BEING MISUSED IN PHONE SCAML CALLER ID Reveals "NetScope" 949-450-1122 An interesting thread regarding the name "NetScope" linked to a phishing scam is being utilized in yet another phone scam misusing the good name of Sterling Savings Bank. Here is that thread:,+scam%3F&cd=3&hl=en&ct=clnk&gl=us BBB received a call from a woman reporting a scam call she received about her "Sterling Savings Bank" account. The person wanted her social security number. She didn't have an account with Sterling so knew it was a scam, however, she contacted her local branch office, and they told her that others were reporting this activity as well. BBB ADVICE Sterling Savings Bank has an excellent SECURITY page on its web site explaining how these phishing scams work:

Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.