BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Mountain West Bank of ID and WA

Additional Locations

Phone: (208) 765-0284 PO Box 1059, Coeur D Alene, ID 83816 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a Community Bank.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mountain West Bank of ID and WA include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mountain West Bank of ID and WA
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 08, 2000 Business started: 10/12/1993 in ID Business started locally: 10/12/1993
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Carol Dorris, Executive Assistant Mr. Russ Porter, President CEO Mr. Rod Colwell, President
Contact Information
Principal: Carol Dorris, Executive Assistant
Principal: Mr. Russ Porter, President CEO
Business Category

Banks Mortgage Lender

Products & Services

Mountain West Bank of ID and WA offers the following product(s): Full service bank

Alternate Business Names
Mountain West Bank, division of Glacier Bank
Additional Information

NEWS RELEASE FOR RELEASE: March 3, 2009 A recent rash of scam e-mails and text messages has hit close to home, Attorney General Steve Bullock said on Tuesday. Like many Montanans, Bullock recently received an e-mail telling him that unless he sent account information to the sender "access to sensitive account features will be limited." While the e-mail appeared to be coming from Montana-based Mountain West Bank, it's part of a "phishing" scam that tries to get personal information from unsuspecting consumers. The e-mail messages also directed recipients to visit a website that looked nearly identical to Mountain West's homepage. The use of mock websites, even those of local companies and lending institutions, has become common practice in these "phishing" scams. Bullock stressed that while the recent rash involves Mountain West, the con artists sending these out are continually changing who they e-mail and the companies, agencies and charities they impersonate. "In these uncertain economic times, it's more important than ever to protect personal information from those who try to steal our identities or run up bills in our names," Bullock said. "Legitimate businesses don't ask for this sensitive information over e-mail or through text messages. Folks receiving these messages should be suspicious and should contact their financial institution." These e-mail or text messaging scams, known as "phishing," try to lure personal information-like credit card numbers, bank account information, Social Security numbers, passwords or other sensitive information-from unsuspecting victims. Often these messages appear to come from legitimate companies and agencies with whom consumers regularly conduct business and contain links to websites that look remarkably like a legitimate organization's site. The messages also may threaten a consequence like closing an account or terminating service unless consumers immediately update their billing information. Bullock warned that consumers should always be cautious of any unsolicited communication requesting personal information, as those who try to steal personal, sensitive information are always adapting their tricks. * Do not reply to an e-mail or pop-up message that asks for personal information and don't click on the link in the message. Legitimate businesses don't ask for these types of information via e-mail. Contact the company directly using a telephone number or a website address you know to be legitimate. * Be suspicious of warnings that accounts will be shut down with little or no notice if you don't reconfirm your billing information. Don't be pressured into responding before you can contact the legitimate organization. * Look at the "address bar" at the top of the browser, not just the graphics and logos on the web page. Fake sites often use a different domain name from the legitimate business site they are copying. * Avoid sending personal and financial information via e-mail whenever possible. For more information about the Department of Justice, Office of Consumer Protection visit


Idaho, Washington and Utah

Industry Tips
Financial Tip: Check Status of Health of Bank or Credit Union
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.