BBB Business Review

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This Business is not BBB accredited

Auto Star Transport, Inc

Additional Locations

Phone: (509) 315-4960 Fax: (509) 443-4623 8703 N Warren St, Spokane, WA 99208 ! There is an alert on Auto Star Transport, Inc !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Auto Star Transport, Inc include:

  • 26 complaint(s) filed against business
  • Failure to respond to 26 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Auto Star Transport, Inc include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 12
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 26

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning delivering consumers vehicles well outside of the contracted time frame, and that on some instances delivering vehicles which were damaged by the business.

BBB recommends consumers file a complaint with their state Attorney General's office if they have a problem with this business.

BBB files indicate that this business has a pattern of complaints which state that consumers's vehicles were not delivered as promised or were delivered at sometimes a week after the agreed upon date. Further, BBB files indicate that consumers were not able to get a hold of this business to resolve these disputes.

This business has refused to respond to BBB complaints.

Consumers having similar issues with this business are urged to contact their state's attorney general office.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Auto Star Transport, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: February 05, 2010 Business started: 11/01/2009 in WA Business started locally: 11/01/2009 Business incorporated: 11/01/2009 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Corporation

Business Management
Mr. Sergey Yesaulenko, Owner
Contact Information
Principal: Mr. Sergey Yesaulenko, Owner
Business Category

Auto Transporters & Drive-Away Companies General Freight Trucking, Long-Distance, Truckload (NAICS: 484121)

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.