Business ProfileforCAL Cars

Date: 2/23/24 All details are documented and occurred within the past 6 days. I test drove a truck at the ************** location just before closing time. I tell the sales guy Im not wanting to close a deal that night because its late and Ive had a long day. Next thing I know the sales manager is out there I know youre ready to go home, but if we knock a thousand dollars off the price can we get you into that truck tonight? I hold out, a few days go by and I check back to see if the truck is still there. Long story short, I make a deal with ****** the sales guy who, in writing, confirms the thousand dollar price reduction that was offered and also confirms that his sales manager has approved the deal. I then get a call basically stating another customer wants to pay full price for the ********************** and Im trying to save this deal for you, implying that I could pay full price before they do, or lose the truck. I hold out again, say go ahead and sell it. Check back a couple days later and what do you know, truck is still there. I reconfirm the deal and Im literally on my way out the door to go buy the vehicle and I get a call back from them again, speak to a different sales manager named ****, who flat out says You made that deal with a manager who isnt here tonight. I wouldnt have approved that deal, and we arent going to sell it to you for that price. He also confirmed that he could see the messages between myself and the sales rep showing everything about the deal that was agreed to. But apparently that wasnt good enough for ****. After that I spoke with who I was told is the General Manager, *****, who agreed with his staff that a deal is not a deal at Cal Cars until the money is in their hands. They all continued to remind me that they would happily sell me the vehicle at full list price plus extra for their unwanted add-ons, and that respecting the agreement was simply not important to them. So I walked away, quite upset about the whole interaction.