Business ProfileforBillion Auto Group

I set an appointment with this dealer to get a simple heater hose replace and a headlight adjusted, a job like this should take a day or less. They were over a month out on appointments at the time but I had a backup vehicle so proceeded. Dropped the vehicle off 8/18/22, it sat there for 5 days with virtually no communication with me. On 8/23/22 they finally told me they were looking at the car, then there was two more days with no communication. I sent a message to see when it would be done and didn't receive a response until a day later saying they were hoping to have it done by 9/2/22. on 8/25/22 my backup vehicle broke down. I notified them of this and asked if they could get it fixed quicker, they said they would try. There was zero communication until 9/2/22 when I finally called instead of using their messaging system. They informed me that the service advisor, *****, I had been working with no longer worked there, so my car was just ignored for the week after she left. They assign a new service advisor who said that the part was on backorder, 2 days later that backordered part showed up, pretty quick for a "back ordered" part. They inform me they ordered the wrong part and were having the right one overnighted from ******** on their freight truck, again super quick for something that was just on "back order". They finished the day long job after 3 weeks and 1 day, at 5:30 pm, however I live an hour away and could not get there before closing. I was stuck without my vehicle for another three days. They offered to let me pay online and pick it up over the weekend but I chose not to because I wanted to talk to their manager first. I show up at opening on 9/12/22 and the manager is "on vacation today", I am now stuck there without a ride home so had to pay before getting a chance to resolve this with the manager. They didn't even work on the headlight, didnt tell me, I ask why and they say its over $1200 to fix it because its not adjustable and needs a new one