BBB Business Review
This Business is not BBB accredited
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This company offers auto body repair, collision repair and auto body painting services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Gilbert Auto Group include:
- 15 complaints filed against business
- Failure to respond to 2 complaints filed against business
- 1 complaint filed against business that was not resolved
- 3 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||15|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning not paying off vehicles traded in by consumers used to purchased another vehicle at this business. BBB files further indicate that this business caused consumers to enter into collections unknowingly for the business failing to pay off the consumers' traded in vehicle.
As of February 19, 2013 this business has failed to respond to BBB's inquires regarding this pattern of complaint.
Consumers having similar issues should inquire with the state attorney general's office where they purchased their vehicle.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Mark Gilbert, President
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