BBB Business Review
This Business is not BBB accredited
Gilbert Auto Ford
Phone: (208) 882-2563 View Additional Phone Numbers 1401 S Blaine St, Moscow, ID 83843
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Gilbert Auto Ford include:
- 3 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Gilbert Auto Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning not paying off vehicles traded in by consumers used to purchased another vehicle at this business. BBB files further indicate that this business caused consumers to enter into collections unknowingly for the business failing to pay off the consumers' traded in vehicle.
As of February 19, 2013 this business has failed to respond to BBB's inquires regarding this pattern of complaint.
Consumers having similar issues should inquire with the state attorney general's office where they purchased their vehicle.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
Fax Number: 208-334-2282
Type of Entity
Limited Liability Company (LLC)
Business ManagementScott Alford, General Manager Mark Gilbert, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Repair & Service - Equipment & Supplies