BBB Business Review

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Automobile dealership selling new Dodge, Ram, Chrysler and Jeep vehicles and all makes and models of used vehicles.  Service Department and Body Shop service and repair all makes and models.  Parts and Accessory Departments sell Mopar and after market parts, accessories and apparel.  Economy used vehicles are sold at our lot across the street - Easy Auto Credit

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dishman Dodge Chrysler meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dishman Dodge Chrysler include:

  • 16 complaint(s) filed against business

Factors that raised the rating for Dishman Dodge Chrysler include:

  • Length of time business has been operating
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Dishman Dodge Chrysler
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 1965 Business started: 11/01/1962 in WA Business started locally: 11/01/1962 Business incorporated 12/31/1975 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Ms. Marlene Hollenback, President Mr. Mark D Waltermire Sr., Vice President/Treasurer Mr. Shane Stuhlmiller, Customer Service Manager
Contact Information
Principal: Ms. Marlene Hollenback, President
Customer Contact: Mr. Shane Stuhlmiller, Customer Service Manager
Principal: Mr. Mark D Waltermire Sr., Vice President/Treasurer
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Renting & Leasing Auto Accessories Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs

Products & Services

Dishman Dodge Chrysler sells the following brand(s): Chrysler-new, Dodge-new, Jeep-new, Ram-new

Dishman Dodge Chrysler offers the following product(s): All makes and models of used vehicles, Mopar and aftermarket parts, accessories and apparel

Alternate Business Names
Dishman Dodge Chrysler Auto Dishman Dodge Ram Chrysler Jeep Easy Auto Credit M and G Investments

Customer Review Rating plus BBB Rating Summary

Dishman Dodge Chrysler has received 3.67 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.