This Business is not BBB accredited
AutoNation Subaru/Mazda/Volkswagen/Audi of Spokane
Phone: (509) 924-6900 10000 E Sprague Ave, Spokane Vly, WA 99206
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AutoNation Subaru/Mazda/Volkswagen/Audi of Spokane include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles
Alternate Business NamesAppleway Automotive Group Appleway Collision Center Appleway Mazda Appleway Mazda Subaru Appleway Subaru
THIS LOCATION IS NOT BBB ACCREDITED
10000 E Sprague Ave
Spokane Vly, WA 99206 (509) 924-6900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
|11/22/2013||Problems with Product/Service|
|9/19/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: In February of 2009 I purchased a Service Agreement on a new Subaru Forester. This agreement was to become effective after the standard warranty was no longer in effect. On March 04,2012 this car was in an accident and was totaled. One week later we requested a refund of the service agreement since it never actually became effective,( the car had 34,000 miles on it). We filled out all the requested information with ***** and he said he would submit it to their parent company. Since then we have called every 4-6 weeks to inquire about the status of the claim. Our calls have never been answered and messages left on his machine have never been returned. Today I called the parent company to ask about the claim and they said a claim was never filed. I don't care whose fault this was, I want a refund of the agreement as soon as possible to wait almost 6 months goes way beyond poor customer service. Thank you for your assistance in this matter.
Desired Settlement: refund of $2286.73 requested please.
This is in response to the customer concern we received from your office regarding Mr. ****** ******. We have been in contact with both Mr. and Mrs. ****** regarding the extended warranty cancellation. ****** ****** will be into Appleway on September 4, 2012 to sign a cancellation form. ****** will also contact their Insurance company and have them fax to Appleway a copy of total loss for mileage verification as well as have the prior lien holder fax to Appleway a copy of lien release letter. Once Appleway has all necessary documents we will expedite the extended warranty cancellation for Mr. and Mrs. ******.
Better Business Bureau:
Below is an update to file# 9195023 ****** ******.
thank you again for your time.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: see Attached document
Desired Settlement: see Attached document
Please forward this complaint to **** ***** ********************* and **** ******* *********************** I sent an email earlier today explaining that ****** ******** is no longer your contact person at Appleway. Each store and their General Manager will be handling their own customer concerns.
Thanks for your help
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/12/2011||Problems with Product/Service|