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          Find a Location

          AutoNation Chevrolet Spokane Valley has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAutoNation Chevrolet Spokane Valley

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Appleway Automotive Group is a dealer for Audi, Chevrolet, Toyota, Mitsubishi, Subaru and Volkswagon automobiles. The company also has a wholesale parts warehouse.

            Business Details

            This is a multi-location business.

            Find a Location

            AutoNation Chevrolet Spokane Valley has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              4/1/1970
              Years in Business:
              76
              Business Started:
              3/26/1948
              Business Started Locally:
              3/26/1948
              Date of New Ownership:
              5/8/2013
              Business Incorporated:
              12/31/1975
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • AutoNation Chevrolet
              • AutoNation
              Business Management
              • Mr. Dustin Esco, Manager
              • Mr. Steve Terhaar, General Manager
              Contact Information

              Principal

              • Mr. Steve Terhaar, General Manager

              Customer Contact

              • Mr. Steve Terhaar, General Manager
              Additional Contact Information

              Fax Numbers

              • (509) 924-3759
                Primary Fax

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              Took a truck to be repaired at Autonation on February 15, 2023. They parked it out in their lot UNLOCKED and on March 7, 2023 they called to tell us that it had been burglarized. We know if was unlocked because the thief did not have to break the windows to get inside. He just opened the door and then closed it when he was finished. They ignored phone and email messages for almost 3 weeks asking for their insurance information to file a claim for repairs. When we finally got a claim open we then got the runaround from their repairs department to even get an estimate. And of course ********* ******* as the claim handler wouldn't do ANYTHING without a dollar amount from a repair estimate. Our Manager visited in person twice and our mechanic visited once to try to get an estimate. We finally got the work done on July 13, 2023. It is very obvious that Autonation, ********* ******* and their insurance carrier collude to give customers the runaround in order to avoid paying for damage that occurs when customer vehicle is in **********************'s care; because once we submitted the invoice the claim was denied as "late reported".

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christina J

              1 star

              05/12/2023

              DO NOT PURCHASE A VEHICLE HERE. AND UNDER NO MEANS SHOULD YOU USE THEIR SERVICE DEPARTMENT. Not only do they offer a 90 day warranty they dont uphold but they will talk you into purchasing one as well. Then they will charge you 600 dollars for a battery swap before your second payment on you new vehicle is even due. Their service department will be very clear, especially if you deal with **** or *******, that they arent the ones that sell the warranty so it is not their problem. And that its not covered and that they dont know whats covered in the 90 warranty. But even with not knowing about the warranty they will know YOUR issue is NOT covered. Then theyll say To call sales. When your upset about the cost ******* will tell you that maybe if you call sales and your really nice and take your review down that maybe theyll help you out with the cost. REVIEWS NOT COMING ******************* nice try though. So now were 600 bucks out for a battery on a new vehicle. They do not care about their customers they definitely arent doing their inspections because when this issues started we found multiple issues that would have been caught in inspection. They also do not Provide a copy on the inspection at time of sale or upon request. They try to run you through the ringer until you just give up. They ****. They charged ** 300 DOLLARS TO PUT A BATTERY IN. The battery itself was 300 bucks which is actually the only fair thing they did. But to charge 300 bucks in labor for a battery is ridiculous. $600 bucks out the door. But **** will tell you doesnt set the prices! We got screwed dont be **.Bought a 2018 ram on 03/15, been having issue for two weeks now. Dropped it off this morning.If you buy a used vehicle here, and it breaks down 5 weeks later they will not prioritize fixing it. They will leave you without a vehicle for an undetermined amount of time. They only care about the actual sale, not the customer they are selling it to.

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

              BBB reports on known marketplace practices.

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