This business is not BBB accredited.
Phone: (509) 590-1266 View Additional Phone Numbers 8325 E Sprague Ave, Spokane Valley, WA 99212
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AutoNation Acura Spokane Valley include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMs. Janine Eldredge-Underdahl, Customer Relations Manager Mr. Scott Gooksetter, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles - ATVs
Alternate Business NamesAutoNation AutoNation Acura
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
8325 E Sprague Ave
Spokane Valley, WA 99212 (509) 590-1266 (866) 296-3079 (866) 313-0408 Directions
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Additional Phone Numbers
- (866) 296-3079(Phone)
- (866) 313-0408(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Took my Acura MDX to dealer for alignment. Next day noticed that power steering boot was ripped. Went back to dealer asking them to fix the boot and it may require alignment again but dealer refused to fix it, stating that this is not factory part and they are not responsible. Power steering rack and pinion is new and was changed in another place just few days before alignment and boot was new and NOT ripped. After alignment it is now ripped and may cause more damage to power steering rack and will need to be replaced again. It was twisted and ripped by mechanic at Auto Nation Acura dealer of Spokane. Dealer doesn't want to replace it and fix their mistakes.
Desired Settlement: I want dealer to be responsible for their stupid mechanic's mistake, replace the boot and do alignment again. If my power steering rack brakes again before they fix this I want them to replace the power steering rack as well. Thank you.
In response to the letter sent to you by Mr.*******.
The vehicle was brought into the Acura dealership for an alignment. It should be noted that the vehicle he brought in has a salvaged title and aftermarket parts have been installed. The alignment was performed by an Acura trained technician. It was noted on the alignment report that the right front toe was out of specification by -1.9mm. To readjust this measurement requires only ¾’s of a turn on the inner tie rod end. This is not enough to damage or twist the power steering rack boot in the manner that it was claimed to have. Furthermore, the aftermarket power steering rack that was installed had the wrong type of clamp on the small end of the boot. The clamp that was used is a hose clamp that was obviously over tightened and the is not the correct clamp that should be used on this installation. It should also be noted that the rear camber was out of spec and lower arm toe adjustment tab was welded back on to the car.
It is our opinion that improper parts and possibly installation led to the damage on the steering rack boot.
After further review, we have determined that the original statements were true and correct. The technician would have a very hard time seeing the outer boot while aligning the car based on the position of the boot in proportion to the sub frame. Granted the boot was twisted as we have the same pictures that were attached, but in no way would the -1.2 mm adjustment cause this boot to twist as much as it did nor would it cause a tear.
That being said, we would gladly replace the boot for a discounted rate of $86.13 instead of the normal price of $206.44. If we were to replace the boot, we would then provide an alignment at no charge to the customer.
Read Complaint Details
Complaint: I ordered a new car from AutoNation Acura, was given a price for my trade-in, gave a down payment, and was told it would be about 2 months or so till the new car would arrive. After 2 months they called and said the car would not be produced in that particular configuration for another month and that I could expect delivery about a month after that - AND that since the car was taking longer than originally planned, my trade-in value was decreased by $3000. It was not my fault that the car was taking longer than was originally thought and I should not be penalized for their problem. A deal is a deal -how can they do this? I since found out that this vehicle has been produced in the configuration I asked for, so that is an out-and-out lie.
Desired Settlement: I would like them to honor this agreement.
The issue here is the reduction of the value of my trade-in. I have talked with several other car dealers in the Spokane area and have determined that the practice of decreasing the trade-in value is unethical to say the least. AutoNation could have done a dealer-trade to get the vehicle I wanted but chose not to. I even told them of a car dealership in WA state that had that particlar vehicle and in fact, that same dealer is expecting another one the end of October. If the timing were the issue, I offered to solve that by turning my trade-in in to them and lease a vehicle until my new vehicle arrived. AutoNation said they still would decrease the value of the trade-in by $3000, which is proof that timing was not the issue. We need to focus on this unethical practice of reducing the value of a trade-in after a deal is made.
It is obvious to me that this matter will never be solved as we are dealing with car dealers, and unfortunately the bad reputation attributed to car dealers is well-illustrated in this situation. Their out-and-out lie that the vehicle I wanted could not be found is a very bold lie. That exact vehicle was found by myself at a dealer in the Bellevue area, but for some reason, **** (the manager) would not deal with them. And once again I reiterate that I had offered to leave my trade-in with them at the time the car was supposed to be in, but they still refused to honor the deal. Since it appears this is common practice for this Acura dealer, I have chosen to spend my $57,400 elsewhere where honesty and integrity exist. Buyer beware when dealing with AutoNation.