This Business is not BBB accredited
Phone: (509) 540-3277 View Additional Phone Numbers 8325 East Sprague Avenue, Spokane Valley, WA 99212
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AutoNation Acura include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMs. Janine Eldredge-Underdahl, Customer Relations Manager Mr. Scott Gooksetter, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Brake Service Lubricating Service - Automotive Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Automobile Dealers - Imported Cars Auto Parts & Supplies - Used Auto Services - Oil & Lube All-Terrain Vehicles
Alternate Business NamesAutoNation
THIS LOCATION IS NOT BBB ACCREDITED
8325 East Sprague Avenue
Spokane Valley, WA 99212 (509) 540-3277 (866) 296-3079 (866) 313-0408 Directions
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Additional Phone Numbers
- (866) 296-3079(Phone)
- (866) 313-0408(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I ordered a new car from AutoNation Acura, was given a price for my trade-in, gave a down payment, and was told it would be about 2 months or so till the new car would arrive. After 2 months they called and said the car would not be produced in that particular configuration for another month and that I could expect delivery about a month after that - AND that since the car was taking longer than originally planned, my trade-in value was decreased by $3000. It was not my fault that the car was taking longer than was originally thought and I should not be penalized for their problem. A deal is a deal -how can they do this? I since found out that this vehicle has been produced in the configuration I asked for, so that is an out-and-out lie.
Desired Settlement: I would like them to honor this agreement.
The issue here is the reduction of the value of my trade-in. I have talked with several other car dealers in the Spokane area and have determined that the practice of decreasing the trade-in value is unethical to say the least. AutoNation could have done a dealer-trade to get the vehicle I wanted but chose not to. I even told them of a car dealership in WA state that had that particlar vehicle and in fact, that same dealer is expecting another one the end of October. If the timing were the issue, I offered to solve that by turning my trade-in in to them and lease a vehicle until my new vehicle arrived. AutoNation said they still would decrease the value of the trade-in by $3000, which is proof that timing was not the issue. We need to focus on this unethical practice of reducing the value of a trade-in after a deal is made.
It is obvious to me that this matter will never be solved as we are dealing with car dealers, and unfortunately the bad reputation attributed to car dealers is well-illustrated in this situation. Their out-and-out lie that the vehicle I wanted could not be found is a very bold lie. That exact vehicle was found by myself at a dealer in the Bellevue area, but for some reason, **** (the manager) would not deal with them. And once again I reiterate that I had offered to leave my trade-in with them at the time the car was supposed to be in, but they still refused to honor the deal. Since it appears this is common practice for this Acura dealer, I have chosen to spend my $57,400 elsewhere where honesty and integrity exist. Buyer beware when dealing with AutoNation.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.