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A BBB Accredited Business since
BBB has determined that Jerry's Body Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jerry's Body Shop include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Rick Anderson, Manager Mr. Mike Anderson, Manager Ms. Pat Anderson, President
Auto Body Repair & Painting Auto Repair & Service Auto Restoration Towing - Automotive Auto Services Taxicabs Auto Body Shop Equipment & Sup Auto Paintless Dent Repair Auto Paint - Mobile Auto Parts & Supplies - Used Auto Repair - Maintenance Auto Bumpers, Guards & Grilles Auto Dealers - Used Cars Auto Parts & Supplies - New
Alternate Business NamesJerry's Inc. Sunset Motors Sunset Taxi Sunset Towing
280 W Kathleen Ave
Coeur D Alene, ID 83815 (208) 664-8000 Directions
PO Box 1339
Coeur D Alene, ID 83816
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Additional Phone Numbers
- (208) 664-8000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|7/24/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Vehicle damage requiring extensive body work repair on truck bed panel through insurance coverage, subsequently I agreed to undercoating & tailgate repairs at my additional cost which the coating soon began to peel off. After several attempts with **** ******** to find a solution he was uncooperative and basically told me to "get lost" and he would not do any more business with me. In addition there was a tailgate cap when the vehicle was dropped off but was missing when I picked it up after regular business hours due to my work schedule so no one was there to speak to about it. This body shop was an insurance contractor through *********** ********* & unknown to me they no longer are so I cannot have them handle it. I have multiple vehicles so I have used them several times in the past with them being a contracted repair facillity all with the same results of having to return each repair several times due to poor repair quality. After finally explaining this to **** ******** I was told to leave and not come back. In addition the price for the undercoating was extremely higher than what I was quoted originally and was told by him it was not in his control.
Desired Settlement: I choose to no longer do business with Jerry's Body Shop & choose to take my vehicle elsewhere for the job to be done correctly at a different repair facility I am comfortable with. The undercoating was contracted to another facility who has about the same reputation as Jerry's body shop & are out of the country for an unspecified time. My costs to have the job re-done will exceed the application cost of the undercoating because now the old application needs to be removed & the whole process started over properly. Upon spea**** with the undercoating contractor he informed me that he will no longer do business with **** ******** or Jerry's body shop either due to ****'s poor work ethics and lack of organization. I was informed by him that he will be in Mexico for an undetermined amount of time.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no rea*** is received your complaint will be closed Administratively Resolved]
I reject the response from Jerry's Body Shop for the following rea***s: The numerous scheduled repair times Jerry's referred to were actually only one scheduled appointment in which I had made arrangements to drop my truck off at Jerry's despite the fact that **** ******** attempted to brush me off when he asked me to deal with his subcontractor directly. I did not agree to do this since it was his repair & his contractor so he needs to deal with them himself. He had mentioned at the time that his contractor was offended that his application had failed and I stated it is not my duty as his paying customer to deal with a disgruntled contractor myself since I was not the one that hired them.
Secondly The claim of me not showing up is false. I had notified **** ******** the Friday before the scheduled appt. on Monday that I wouldnt be able to drop my truck off at Jerry's due to a change in my work location the following week so would need to re-schedule since I would need my pickup to travel to Eastern Montana the next week. As stated I was not supposed to show up at **********. The plan was I would take the truck to Jerry's Body Shop & they would deliver the truck to ********** themselves therefore Jerry's was doing the scheduling as they should be since this is their repair and their contractor. Subsequently after being told to "take a hike" by Mr. ******** I have since been in contact with ********** & was advised by *** ******** that ********** had not been informed of the postponement until 2:30 Monday afternoon. No wonder they were upset! Subsequently & reasonably I was informed by *** ******** at ********** that he wouldn't do business with Jerry's any longer. Apparently this wasn't their first fallout. During the contact with *** at ********** he showed me another vehicle he had made the same application to which was doing the same thing & he agreed the application was faulty & stated he "must have missed a step". Additionally he said he might be able to get to me sooner or later but he was going to Mexico for vacation with an undetermined return date & was going to be busy after that.
Thirdly the statement of being verbally upset is an extreme exageration, unless of course Mr. ******** considers it inappropriate my inclusion of the fact that every single repair his facility has done for me the vehicle has had to come back due to poor or incomplete repairs such as overspray, missing parts, etc. That is at least four other repairs that come to mind not including this one (one of which still hasn't been rectified). My insurance company originally referred to me that Jerry's was a repuatable facility but unbeknownst to me after this incident I have since learned they are not a contracted repair facility. Therefore I am on my own to obtain a resolution in this matter.
Fourthly the fact remains that the repairs Jerry's Body Shop was paid to do are faulty & **** ******** admitted himself to me the preperation work before the ********** was applied was not done correctly & Jerry's Body Shop remains liable for it's rectification, regardless of him trying to send me to his sub-contactor due to the fact that he provided the service so therefore he remains liable.
Lastly the "free work" Mr. ******** refers to saying I requested is false unless one would consider a consumer as**** that a repair done incorrectly due to a faulty repair under warranty is to be interpreted as requesting free work. In addition to the insurance contractual damage I had also agreed to pay for repair of my tailgate which was suffering from some corrosion from the inside out. The tailgate repair was an additional out of pocket expense & there was a tailgate cap on the tailgate which was not re-applied when the truck was returned to me after hours due to my work schedule out of state. After requesting Mr. ******** to return the tailgate cap to me or at least they should have filled the holes from the screws that were used to mount it Mr. ******** denied there ever was a tailgate cap. Contrarily as you can see from the pictures I obtained from *********** ********* taken at Jerry's before the repair there obviously was in fact a tailgate cap when Jerry's got the truck. After trying to explain to Mr. ******** that it was senseless for me to pay $800.00 for a tailgate repair that was returned to me with mounting holes for the tailgate cap drilled into it that will allow rain, snow, road chemicals into the interior of the tailgate that will eventually bring me right back to where I started with a corrosion problem. It's simple, either we replace the tailgate cap & mount it utilizing the holes & plugging them with screws (preferred) or properly fill & paint over the screw holes neither of which he was willing to do & that's where the issues at hand began. After that request I was instructed to leave. The plan was while the truck was being repaired for the bed damage I would pay out of pocket for the additional ********** on the rocker panels which is now peeling off as well as the tailgate repair and Mr. ******** is digging up every excuse he can make to avoid ta**** responsibility for his inadequate service to paying customers.
In closing I would like to express that I have a revolving work schedule that requires me to travel frequently & as I have explained to Mr. ******** several times that it is an extreme inconvenience for me to have to continuously come back a second or third time so that it is imperative all repairs are done correctly the first time without having to bring the vehicle back as has been the case with each repair. Mr. ********s explanations to this complaint are transparent with his statements implying he went above & beyond or was performing so called favors when in reallity he was merely doing with my insitence what he is required to do contractually under business law. Each repair was billed & paid for accordingly yet were incorrectly described in Jerry's reply as "favors"? Mr. ********'s description of the problems we have encountered only entail Jerry's poor quality control & my insisting the repairs I paid for be done correctly. Additionally it is not uncommon for people to have to cancel an apptointment due to conflicting work schedules & in this consumers opinion is more than acceptable considering they shouldn't have to continuously return to a repair facility to correct faulty repairs that should have been performed properly the first time.
Dear ********* ****: In regards to Mr. ******** concern, What does he want? All’s that’s been accomplished is he said ? I said? I want resolve Mr. ******** concern. I’ve contacted S********* ******* *********** ****
Problems with Product/Service
Read Complaint Details
Complaint: I needed a battery jump with my car. Called my insurance. Sunset Towing came and said, "my battery is dead and they can't jump the car. (Precisely what a battery boost is for). He recommended a tow; said, their shop, Jerry's automotive could put in a new battery and fix the cable. I called insurance again for authorization for the tow. The car was towed to Jerry's Automotive (part of Sunset Automotive). They put in a new battery and cable. I drove home and listened to something rolling around in the dash/under the hood area. Got home and parked. Found a battery cable under the hood. The negative cable they installed was not attached to the ground but I did not know that was improper installation. Went out to start the car the next day and the car would not start. I called Sunset Towing and said, they owed me a tow. I had the car towed to Hayden Lake Automotive. They replaced the starter and fixed the cable. They told me, "you probably did not need a battery. The cable a cheap one and was installed incorrectly and Hayden Lake Auto put one a solid cable and connected it properly. I believe Sunset Motors could have jumped the dead battery and I could have driven home. I believe they installed a cheap and improper cable assembly that did not help the problem. I believe they installed a battery that did not need to be installed. They received a battery jump roadside service charge payment from my insurance, they received a towing charge payment from my insurance, they received $160.00 cash from me for a battery, ($80.00 and cable $56.00) and an excessive charge for changing that...15 minutes of work. I believe my starter solved the problem. Sunset towing has charged me and my insurance excessively for services and products that I did not need to have done.
Desired Settlement: My insurance should not be charged for the towing. I should not be charged for a battery. I should not be charged $60.00 to replace a battery. That would be $240.00 per hour which is excessive.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
When They performed their work, a charge to see if they did the job correctly is not normal in any business ($59.32 to test before and after they did the work). It would not take me 1.25 hours to replace the battery and end and I am not a mechanic. I have had many cars worked on and never had to pay for the analysis of the problems nor to test whether the mechanic did the job correctly or not.
I am not satisfied with their work and will not use Sunset Towing or Jerry's Automotive ever again. For your records, let this complaint remain unresolved.