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BBB Accredited Business since

Dayco Heating and Air

Phone: (509) 396-5352 Fax: (509) 582-5106 View Additional Phone Numbers 11 N Auburn St, Kennewick, WA 99336 View Additional Email Addresses http://www.daycoheating.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

HVAC Contractor - Residential
HVAC Contractor - Commercial
AC Services and Repair in the Tri-Cities, WA
Heat Pump Installation
Heating and Air Conditioning Repair and Installation
Trane Equipment
GeoThermal Equipment
Aeroseal Duct Sealing
AC Repair and Service
Full Electrical Service
Gas/Electric Fireplace Repair and Install


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dayco Heating and Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dayco Heating and Air include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Dayco Heating and Air
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 05, 1997 Business started: 05/01/1985 in WA Business started locally: 05/01/1985 Business incorporated 02/26/1990 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
http://www.lni.wa.gov
Phone Number: (509) 324-2600

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Corporation

Business Management
Ms. Bonetta Day, President, Treasurer, Chairman Mr. Ken Day, VP Of Retro Operations, Director Mr. Terry L. Day, Vice President, Secretary, Director
Contact Information
Principal: Ms. Bonetta Day, President, Treasurer, Chairman
Business Category

Air Conditioning Contractors & Systems Electricians Heat Pumps Heating Contractors Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air Duct Cleaning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial

Products & Services

Dayco Heating and Air sells the following brand(s): Napoleon Fireplaces, Trane, Water Furnace

Dayco Heating and Air offers the following product(s): Electrical, Miscellaneous Trade Products, Panel Boxes, Sheetmetal

Method(s) of Payment
Visa
American Express
Checks
Cash
Financing Available
Refund and Exchange Policy
No refunds on electrical or HVAC Parts over the counter.  New Trane systems are backed with a 10-12 year warranty plus Dayco Heating, Air & Electrical provides a labor warranty.
Alternate Business Names
Dayco Heating & Air Cond. A Division of Dayco Inc Dayco Heating, Air, and Electrical Dayco Incorporated
Licensing

Washington State DAYCOI*107LO General  DaycoI*961QE Electrical; Oregon CCB 81502


Customer Review Rating plus BBB Rating Summary

Dayco Heating and Air has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.