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Find a Location

Banner Furnace and Fuel Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBanner Furnace and Fuel Inc.

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1955

    Years in Business: 110

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Banner Furnace and Fuel Inc. offers HVAC services and installation, propane and oil sales, furnace cleaning and Pacific Pride.

    Products & Services

    Lennox

    Business Details

    This is a multi-location business.

    Find a Location

    Banner Furnace and Fuel Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      122 N Helena St, Spokane, WA 99202-3056
      BBB File Opened:
      7/1/1955
      Years in Business:
      110
      Business Started:
      1/1/1914
      Business Incorporated:
      8/31/1955
      Accredited Since:
      7/1/1955
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      60
      Alternate Business Name
      • Pacific Pride Franchise
      • Banner 24 HR Fuel Stop
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Gary L. McLaughlin, President
      • Ms. Shelby Funk, Office Manager
      • Ms. Mary Lou McLaughlin
      • Andrew Fricke, Service Manager
      Contact Information

      Principal

      • Mr. Gary L. McLaughlin, President

      Customer Contact

      • Ms. Shelby Funk, Office Manager
      Additional Contact Information

      Fax Numbers

      • (509) 535-8712
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/28/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I leased a 500 gal.Propane tank on 8-15-18 & paid IN FULL for 385 gal. propane $644.77, ****** set up of fee, first year of lease $80, I was told only to buy propane from Banner (which I did) as a term of the lease.When I started the lease I relayed that I would be eventually converting my entire home to gas but only had the *************** dryer done for now. They said if I did not use that much fuel requiring a 500 gal. tank that they would swap it out for a smaller one. Aft that they topped off my tank in 2018, $55.18 & 2019 $100.80. February 2020 I had to have surgery then COVID hit, then lost my job..Banner called and asked why I was not using much fuel, I let them know my situation, this was around May 2020.Banner said they would take me off auto fill and might have to swap out my tank for a smaller one, I agreed. On 6-16-2023 Banner came unannounced, & repossessed the tank. The field guy told me they were told to pick up tank since I no longer was using it?I explained that we were indeed using it and I had no idea why they were there since I have not had any interaction with Banner since 2020. I am paid up on the lease until August 2023 & have never been behind in payments. I had 55% of a 500 gallon tank of fuel left when they took tank. I spoke to the office, he was combative and unwilling to listen or work with me. Had they called and said they were coming I could have made arrangements to have another tank installed and my paid for fuel transferred. I even offered to purchase the tank at the date they came to remove it and they made no provisions to assist me leaving me without fuel. I asked him how he was going to compensate me for my paid unused fuel and his response dont know how Im gonna work that out. Im now using ************* who informed me-they could have transferred the fuel(just as all propane companys have the ability do).I would like Banner to reimburse me the unused 275 gal. @ the original price + tax 8.8, 1.55/gal= $463.76. Thank you
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stacie R

      5 stars

      06/04/2021

      Highly recommend. Their technicians fixed our AC. A competing company came out the week before and said we would have to replace the entire heating and AC units. Banner Furnace and Fuel technicians, Ryan being one of them, came to give us a second opinion and was able to fix our unit. It saved our family thousands of dollars and we are incredibly grateful that they took the time to accurately diagnose the problem and then had the skills to fix our unit.

      Banner Furnace and Fuel Inc. Response

      06/09/2021

      Thank you for giving us a chance to help you! We pride ourselves on being honest and doing what is right for the customer! Enjoy your cool house during the hot summer.

      Local BBB

      BBB Great West + Pacific

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