BBB Accredited Business sinceAdditional Locations
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This company also provides video inspections of water wells, hydro-fracturing and water well rehabilitation.
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A BBB Accredited Business since
BBB has determined that Fogle Pump & Supply, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fogle Pump & Supply, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Idaho Bureau of Occupational Licensing
1109 Main Street Suite 220, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Business ManagementMr. Rod Fogle, President Ms. Sue Fogle, Owner Mr. Dave Pehl, Sales and Marketing
Water Well Drilling & Service Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Pumps - Service & Repair Irrigation Consultants Water Supply Systems Irrigation Systems & Equipment Pumps - Dealers Pumps - Supplies & Parts Water Filtration & Purification Equipment Water Well Drilling Equipment & Supplies Electricians
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (800) 533-6518(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In October of 2009 we had Fogle Pump and Supply drill a well for us on our cabin property in Chewelah, WA. The well was never right and took time each time we used it had to run it quite a while before getting clear water. We had called several times and we're told that we just needed to keep running it and it would clean itself up. It never did and in July the pump went down after pumping out very muddy water that would not clear up at all. We called Fogle and spoke with *** about this and he said he would send someone out to look at it. They did and *** told us that he would make it right. He sent his installers out to fix it. No estimate on paper was given till the bill was received, and we were assured in the phone conversation that it would be a minimal amount. The well was fixed and we were happy. Then the bills came and the estimate at the same time. The amount was by far more than we expected and in less than a month received several more bills which were inconsistent with the first bill. We asked for an itemized statement and the total again was different. We intend and intended always to pay this bill but we needed a correct amount. There was never one given on paper but eventually we came to an agreement with *** and the owner of $3500.00. We took out a government loan and then the government shut down and prevented us from getting it approved till yesterday. We were in contact with *** and others at Fogle explained the issue and told them that this loan was only issued on the 1st or the 25th of the month. They told us that unless they had it by Friday the 18th they would put a lien on our property, terminate the agreed amount the ( going back to the inflated amount) plus $1000.00 for the lien.As a resolution we want to pay the amount agreed on of $3500.00 as soon as the loan money arrives, which should be no later than November 5th most likely much sooner. We will retract this complaint and this issue will be considered as a satisfactory interaction with Fogle.
Desired Settlement: We pay agreed amount of $3500. As soon as we receive loan money (no later than 11/5/13)Fogle posts paid in fullNo lien on property We retract this complaintEveryone is happy