Find us on Google+

BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

American Tree Service, Inc.

104408 E 297 Pr SE, Kennewick, WA 99338

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Each customer is given individual, specialized care.  Greg & Sandi True, owners, have extensive knowledge of  trees and yard landscaping;  we give the customer consultation and instruction for proper tree care.  We have a 75 ft man lift machine that can fit through a 48 inch gate! Our self-propelled diesel stump grinder can fit through a 36 inch gate! Owner is on every job and is a ISA Certified Arborist and has a  "ISA Tree Risk Assessment Qualified" certification. Every job is handled with care: attention to detail and a spotless cleanup. We care about the long-term health and appearance of your trees. 90% of our business is either referral or previous/repeat customers.  The job will be done correctly and meticulously, every time.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Tree Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Tree Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

14 Customer Reviews on American Tree Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 14

Additional Information

BBB file opened: October 11, 2002 Business started: 09/01/2002 in WA Business started locally: 09/01/2002 Business incorporated 09/01/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982

Type of Entity


Business Management
Mr. Greg True, Operations Manager/Owner Ms. Sandi True, President/Owner
Contact Information
Principal: Mr. Greg True, Operations Manager/Owner
Customer Contact: Ms. Sandi True, President/Owner
Business Category

Tree Service

Method(s) of Payment
check & cash only

WA State Labor & Industry business license # AMERITS985PH   
ISA Certified Arborist #PN 6049A  Gregory True; Sandi True. ISA Certified Arborist #PN 6062A.
International Society of Arboriculture Certified Arborist #6049A  Greg True
International Society of Arboriculture Certified Arborist #6062A  Sandi True
International Society of Arboriculture Tree Risk Assessor Qualified
Both are Tree Risk Assessment Qualified.  
We have business licenses in every city that we service.

Customer Review Rating plus BBB Rating Summary

American Tree Service, Inc. has received 5 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.