BBB Accredited Business since
Capital City Transmission, LLC.
Phone: (406) 449-6823 Fax: (406) 449-6913 1405 Dodge Ave, Helena, MT 59601
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This company offers automotive repairs specializing in transmissions and drive train repair. They also provide automatic and manual tune ups, brakes, shocks, struts, alignment, heating and air conditioning, oil changes, engines, drive axles, winterizing, batteries, fuel injections, and radiator services.
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A BBB Accredited Business since
BBB has determined that Capital City Transmission, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capital City Transmission, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Todd Harding, Owner Mrs. Darci Harding, Owner
Transmissions - Automobile Auto Lube & Oil - Mobile Heating & Air Conditioning Axles Engines - Gas Brake Service Engines - Fuel Injection Service & Parts Radiators - Automotive
Alternate Business NamesCapital City Transmission & Auto LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This is a copy of the email I sent and received no reply: **** *******Capital City TransmissionAfter I left your shop the last time I was not to happy about the money I had spent on something that you should have covered and had no planes to ever return, however after more problems have surfaced I got to ***** about the horse **** work you did on my 2005 Sport Trac. Within a week after you worked on the transmission the first time I felt a vibration. Turned out to be three loose bolts and one missing on the front u-joint of the rear drive shaft. Torque? I tightened up the three bolts.The main problem started when a few weeks before I returned the second time I noticed a fluid leak. All the bolts holding the transfer case to the transmission were loose and some were about to fall out. Torque? I tightened them all back up and still had a leak so I came back to your shop. You said that the transmission was cracked and it was due to too much torque. You completely ignored me telling you about the bolts that had loosened up and that I had tightened them. The problem was not enough torque applied with your torque wrench. I feel you should have covered your own mistake. You didnt and I spent more money on another transmission.I mentioned that the four-wheel drive was not working and so you did a transfer case rebuild that never did any good.About a month after my last visit the two bolts holding the transmission guard to the frame on the right side fell out. The threads were stripped out of the frame. Torque?A few months go by and then the cheap piece of hose you put in when you added the in-line filter in the cooler line broke and I had fluid everywhere. I had to call for a ride and do a roadside repair. Good job?I had to pull the engine to work on it and I found three of the bolts holding the transmission to the engine block are missing. Torque?I pulled the transfer case apart and found a worn lockup fork to be the problem. How could you rebuild the case and not notice that just does not set to well with me. Are you sure you even took it apart? Be honest. The transmission is starting to do the same crap that it did just before it died last time. I have it out of the truck and plan on working on it myself unless you care to try to make things right. ****** ******* Box ************ City, MT **###-###-####
Desired Settlement: I would like the money I spent on the 'Transfer Case Rebuild' that never happened.
Business Response: To whom it may concern, I **** ******* owner of Capital City Transmission never received the letter from ****** ***** due to it being dropped into my bulk mail. As soon as i realized i had received an email from him i called him yesterday and we are resolving the problem. If he would have called me then this would have been resolved long ago. He also never returned for me to fix the initial problem after the repairs where first done. He stopped by and told me that the transfercase was still having issues. I then told him i would tear back into the transfercase and do the required install recheck and filter removal at that time. He never returned and this has been the first i have heard anything 30 thousand miles later. Sometimes bolts come loose and leaks happen that is why an install recheck is required on our work. We strive hard to make things right but when we are never confronted with a complaint until its too late its hard to correct it. ****** is due to come in this week and bring along his parts due to his vehicle having engine failure. If you have any more concern please call me at ********. Thanks.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 8851884, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.