BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Violation Management Services

(866) 426-4040

Customer Complaints Summary

36 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 33
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 36

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints showing that consumers had unknowingly or did not approve a compliance agreement regarding processing fees relating to vehicle violations from rented vehicles from 3rd party business contracted with this business.

Violation Management Services responded to this pattern of complaints with the following statement:

"The service fee VMS charges the renter's credit card is the fee for processing tolls, parking citations or traffic violations.  This process includes the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.  The renter signs agreement to VMS services in the rental contract.

Parking, toll, and/or traffic charges have a potential of putting our clients' entire fleet of vehicles in jeopardy of being booted, towed, impounded and/or encumbered by DMV registration holds.  In order to protect their fleets and renters from having their vehicles booted or towed (even if they are legally parked), VMS must promptly deal with all notices."

Industry Comparison | Chart

Traffic & Parking Consultants , Parking Attendant Service


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.