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This business is not BBB accredited.

Violation Management Services

Phone: (866) 426-4040 Fax: (406) 453-7221 PO Box 2006, Great Falls, MT 59403 View Additional Email Addresses

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Violation Management Services (VMS) is a company contracted by rent a car companies to process parking, toll and traffic notices their vehicles receive while on rent.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Violation Management Services include:

  • 36 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Violation Management Services include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 33
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 36

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints showing that consumers had unknowingly or did not approve a compliance agreement regarding processing fees relating to vehicle violations from rented vehicles from 3rd party business contracted with this business.

Violation Management Services responded to this pattern of complaints with the following statement:

"The service fee VMS charges the renter's credit card is the fee for processing tolls, parking citations or traffic violations.  This process includes the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.  The renter signs agreement to VMS services in the rental contract.

Parking, toll, and/or traffic charges have a potential of putting our clients' entire fleet of vehicles in jeopardy of being booted, towed, impounded and/or encumbered by DMV registration holds.  In order to protect their fleets and renters from having their vehicles booted or towed (even if they are legally parked), VMS must promptly deal with all notices."

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Violation Management Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 14, 2006 Business started: 09/08/2003 in MT Business started locally: 09/08/2003 Business incorporated 09/08/2003 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Mr. Mikel Wilson, Operations Manager Mr. Dennis Round, President
Contact Information
Principal: Mr. Mikel Wilson, Operations Manager
Business Category

Traffic & Parking Consultants Parking Attendant Service

Method(s) of Payment
All major credit cards and money orders.
Alternate Business Names
Violation Management SVC VMS

Customer Review Rating plus BBB Rating Summary

Violation Management Services has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.