2 of 2 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Party Time Plus is the largest exclusive party rental company in Montana. We offer a wide variety of premium special event equipment and retail goods including tents, linens, china, and much more! You can find everything you need for weddings, picnics, parties, trade shows, or any special event. Our equipment will serve you in all seasons of the year, for all sizes of events. Party Time Plus travels to provide products and services second to none in Montana, Wyoming and the Dakotas. For the absolute best value, service and quality for your next event, call Party Time Plus (406) 655-8999, visit our website www.partytimeplus.com, or stop by the store at 3138 Gabel Road, Billings.
Request a Quote
A BBB Accredited Business since
BBB has determined that Party Time Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Party Time Plus include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMs. Lynae Gilbert, Manager
Tents - Rental Party Supplies Party Supplies - Renting Tents Wedding Supplies & Services
Method(s) of PaymentChecks, Cash, All major credit cards
Alternate Business NamesParty Time Plus The Special Event Company Steel & Linde Holdings, Inc
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I called and reserved a tent and canopy. I asked if they would have them available on the 26th of April. He said most likely but the only way to gaurantee they would be available was to put a deposit down. We discussed Insurance for the items and I was informed the canopy was an uninsurable item but if it was damaged it would cost $1500.00 to replace. I was also informed the canopy was not very stable and any sign of wind we would need to take it down immediately to prevent damage. I asked if I could reserve both and then call him back after I spoke with my step-mom to see if she still wanted the canopy. The deposit of $78.00 was was 25% for both items. She did not want the canopy so when I called back he took it off the order and we agreed to put the additional deposit amount to the rental at the time of pick up instead of voiding and reissuing the credit card transaction. At no time did he mention the deposit was nonrefundable and nowhere on their web site did I see it posted. If it is posted it is not easily visable. The tent is $185 and the canopy is $110 for a total of $295, insurance for tent was $18.50. My original deposit was $78.00 for 2 rental items at $295, the deposit for just the tent would be $46.25. (At 25% I can not get the numbers to match-295x.25=73.75 even if you add insurance 73.75+18.50=92.25 I still can't get 78). The reservation is two weeks out so when I got the call from my step-mom she did not need the tent I got my receipt out that I still had not looked at to call and cancel the reservation that is when I noticed NON REFUNDABLE DEPOSIT. I called and asked if this was correct and there was anyway to get my deposit back. No I'm sorry and I was extremely upset and told him this can't be legal again I got sorry. I hung up and now am complaining. If taking a reservation over the phone it should be a law they have to verbally tell you of the nonrefundable policy. I was unaware.
Desired Settlement: I want my deposit of $78.00 back and should at least get the difference between the tent and canopy rental of $295 and just the tent of $185. 25% of 185 = 46.25, (amount charged $78) minus (25% deposit for tent $46.25) = $31.75 difference. Also a company should be legally bound to stat the policy when ordering over the phone or I would have taken my chances and not reserved. I was not given that option. I don't want to but I will dispute the CC charge if that is the only way to resolve this.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I received the attached letter dated 4/11/13. I'm assuming they sent this prior to receiving my complaint. It made it obvious whether or not I spoke with a supervisor they still would not have resolved this issue.
Under Issue Presented in their response to you I never claimed it was not on paperwork. I only claimed it was not visible on website and not verbally communicated to me at the time of order and did not have prior knowledge of this policy. I became aware of their policy only after I opened my mailed receipt to cancel order.
After telling me and then mailing me (DEPOSIT RETAINED) they obviously received my complaint and mailed a check to me (received 4/17/13) refunding the deposit amount.
BBB's Final Determination: Consumer accepted resolution offered by the business.