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BBB Accredited Business since
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Party Time Plus is the largest exclusive party rental company in Montana. We offer a wide variety of premium special event equipment and retail goods including tents, linens, china, and much more! You can find everything you need for weddings, picnics, parties, trade shows, or any special event. Our equipment will serve you in all seasons of the year, for all sizes of events. Party Time Plus travels to provide products and services second to none in Montana, Wyoming and the Dakotas. For the absolute best value, service and quality for your next event, call Party Time Plus (406) 655-8999, visit our website www.partytimeplus.com, or stop by the store at 3138 Gabel Road, Billings.
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A BBB Accredited Business since
BBB has determined that Party Time Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Party Time Plus include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMs. Lynae Gilbert, Manager
Tents - Rental Party Supplies Party Supplies - Renting Tents Wedding Supplies & Services
Method(s) of PaymentChecks, Cash, All major credit cards
Alternate Business NamesParty Time Plus The Special Event Company Steel & Linde Holdings, Inc
3138 Gabel Rd
Billings, MT 59102 (406) 655-8999 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I called and reserved a tent and canopy. I asked if they would have them available on the 26th of April. He said most likely but the only way to gaurantee they would be available was to put a deposit down. We discussed Insurance for the items and I was informed the canopy was an uninsurable item but if it was damaged it would cost $1500.00 to replace. I was also informed the canopy was not very stable and any sign of wind we would need to take it down immediately to prevent damage. I asked if I could reserve both and then call him back after I spoke with my step-mom to see if she still wanted the canopy. The deposit of $78.00 was was 25% for both items. She did not want the canopy so when I called back he took it off the order and we agreed to put the additional deposit amount to the rental at the time of pick up instead of voiding and reissuing the credit card transaction. At no time did he mention the deposit was nonrefundable and nowhere on their web site did I see it posted. If it is posted it is not easily visable. The tent is $185 and the canopy is $110 for a total of $295, insurance for tent was $18.50. My original deposit was $78.00 for 2 rental items at $295, the deposit for just the tent would be $46.25. (At 25% I can not get the numbers to match-295x.25=73.75 even if you add insurance 73.75+18.50=92.25 I still can't get 78). The reservation is two weeks out so when I got the call from my step-mom she did not need the tent I got my receipt out that I still had not looked at to call and cancel the reservation that is when I noticed NON REFUNDABLE DEPOSIT. I called and asked if this was correct and there was anyway to get my deposit back. No I'm sorry and I was extremely upset and told him this can't be legal again I got sorry. I hung up and now am complaining. If taking a reservation over the phone it should be a law they have to verbally tell you of the nonrefundable policy. I was unaware.
Desired Settlement: I want my deposit of $78.00 back and should at least get the difference between the tent and canopy rental of $295 and just the tent of $185. 25% of 185 = 46.25, (amount charged $78) minus (25% deposit for tent $46.25) = $31.75 difference. Also a company should be legally bound to stat the policy when ordering over the phone or I would have taken my chances and not reserved. I was not given that option. I don't want to but I will dispute the CC charge if that is the only way to resolve this.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I received the attached letter dated 4/11/13. I'm assuming they sent this prior to receiving my complaint. It made it obvious whether or not I spoke with a supervisor they still would not have resolved this issue.
Under Issue Presented in their response to you I never claimed it was not on paperwork. I only claimed it was not visible on website and not verbally communicated to me at the time of order and did not have prior knowledge of this policy. I became aware of their policy only after I opened my mailed receipt to cancel order.
After telling me and then mailing me (DEPOSIT RETAINED) they obviously received my complaint and mailed a check to me (received 4/17/13) refunding the deposit amount.