BBB Accredited Business since
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Choice Marketing Corp. will install any residence within 180 miles of Spokane, WA, with next day free professional installation. We also have partners in other cities across the United States that we will be able to install you in 2 business days. We guarantee our installations. We offer Dish Network, DirecTV, Century Link, Comcast, Time Warener, Frontier, Hughes Net, and all Sony Products.
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A BBB Accredited Business since
BBB has determined that Choice Marketing Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Choice Marketing Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600
Type of Entity
Business ManagementMr. Jeremy Zollinger, Co-Owner
Television - Cable, CATV & Satellite Internet Access Provider Telephone Equipment & Systems Supplies & Parts Internet Services Television Program Distributors Product Sales via Telephone Satellite Communication - Common Carrier Satellite Equipment & Supplies
Products & Services
Choice Marketing Corp sells the following brand(s): Century Link Home Phone and Internet, DIRECTV Satellite, DISH Network Satellite, Hughesnet Satellite Internet, Qwest Home Phone and High Speed Internet, Sony TV Retailer, Wildblue Satellite Internet
Choice Marketing Corp offers the following product(s): Cable, Connectors, DVR Receivers, HD Receivers, HD-DVR Receivers, HDMI Cables, Phone Lines, RV Satellite Accessories, Satellite Accessories, Satellite Finders, SONY HDTV's, Standard Receivers, Tri-pods
Method(s) of PaymentVisa, Mastercard, Discover, American Express, Check, Cash
1425 W Francis Ave
Spokane, WA 99205 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I used this company for a dish move. I could have just called **** and not paid anything, but they did a really good job the first time we used them. After putting my move off for a week, they messed up the wiring. Now I am to wait again 3 weeks till they can come fix there mistake. I was also told that because I was put off three times, that I would not have to pay for the move and yet I paid Full Price for all that they did. I will not use this company again.
Desired Settlement: I want them to fix what they did. And not have to wait for them, or a full refund for the move since I will have to pay someone else to fix what they did.
I am sorry you feel this *******. We did not put you off a week to get you moved to your new house, it was only a day. We where suppose to come out Thursday and I forgot about the install and did apologize to you and then we came out the next day on Friday and set up your new house. You did not want the morning schedule so you would not have to miss work so we installed you that night after work. This was a benefit with going with us because you would have had to take time off and with us you did not have to.
Regarding you problem, I told you how easy it was to fix it or if you wanted the installer to come back out he would but it would be in 3 weeks since we have 100 jobs from the ******* ****** **** do install and now in Lewiston, Idaho. Your system is working - you are not losing signal just dvr conflict. I told you to record things on your two hoppers not only on one. Again, i am more than happy to come back out in 3 weeks when we are finished our jobs. I told you that you could try calling **** to get them to come out in the mean time. So if you would like us to come out and fix the hopper conflict then please call the office and we are more than happy to get it done.
Thanks for your time
Better Business Bureau:
Business Response: First off, **** ******* does charge for a dishmover, of $100, unlike what Mrs. ******* has said. She went with us because we did it for only $50. **** would have made her miss a day of work because they do not install after 5pm, where we do. So i want to make it very clear that we did Mrs. ******* a favor of not only giving her a mover for 1/2 the price but allowing her not to miss her work day, which has HUGE monetary value.
We are more than happy to come out and fix her Hopper problem - our time schedule is much more available since we install 150 new accounts last month alone. Please call our office and to get you on the route. We are more than happy to come out for FREE so please call when you are available. Thanks Choice Marketing ###-###-####
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Choice Marketing Corp sent an installer to switch my television service from ******* to **** on May 2, 2013. The installer took a piece of equipment, which I purchased from *******, without my knowledge or permission. I called the installer, he confirmed he took the piece of equipment and he assured me he would return it. I have since contacted him 3 additional times and called the owner 3 times but have not received my equipment back.
Desired Settlement: Equipment returned or a refund for my purchase price of $59.
After speaking to our installer who was resposible for taking the ******* ICCK, and relying on him to return the ******* ICCK which was not done. We have taken the proper action with that installer.
The day of recieving this email we have sent a new ******* ICCK to our customer to make things all right. We apologize for the inconvience.
Choice Marketing Corp
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