BBB Accredited Business since

Choice Marketing Corp

Phone: (509) 464-3474 Fax: (509) 464-3474 1425 W Francis Ave, Spokane, WA 99205 http://www.spokanesatellitetv.com View Additional Web Addresses

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Description

Choice Marketing Corp. will install any residence within 180 miles of Spokane, WA, with next day free professional installation.  We also have partners in other cities across the United States that we will be able to install you in 2 business days.  We guarantee our installations.  We offer Dish Network, DirecTV, Century Link, Comcast, Time Warener, Frontier, Hughes Net, and all Sony Products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Choice Marketing Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Choice Marketing Corp include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Choice Marketing Corp
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: May 15, 2007 Business started: 11/01/2006 in WA Business started locally: 11/01/2006 Business incorporated: 11/15/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
http://www.lni.wa.gov
Phone Number: (509) 324-2600

Type of Entity

Corporation

Business Management
Mr. Jeremy Zollinger, Co-Owner
Contact Information
Principal: Mr. Jeremy Zollinger, Co-Owner
Business Category

Television - Cable, CATV & Satellite Internet Access Provider Telephone Equipment & Systems Supplies & Parts Internet Services Television Program Distributors Product Sales via Telephone Satellite Communication - Common Carrier Satellite Equipment & Supplies

Products & Services

Choice Marketing Corp sells the following brand(s): Century Link Home Phone and Internet, DIRECTV Satellite, DISH Network Satellite, Hughesnet Satellite Internet, Qwest Home Phone and High Speed Internet, Sony TV Retailer, Wildblue Satellite Internet

Choice Marketing Corp offers the following product(s): Cable, Connectors, DVR Receivers, HD Receivers, HD-DVR Receivers, HDMI Cables, Phone Lines, RV Satellite Accessories, Satellite Accessories, Satellite Finders, SONY HDTV's, Standard Receivers, Tri-pods

Method(s) of Payment
Visa, Mastercard, Discover, American Express, Check, Cash

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Complaint Detail(s)

10/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used this company for a dish move. I could have just called **** and not paid anything, but they did a really good job the first time we used them. After putting my move off for a week, they messed up the wiring. Now I am to wait again 3 weeks till they can come fix there mistake. I was also told that because I was put off three times, that I would not have to pay for the move and yet I paid Full Price for all that they did. I will not use this company again.

Desired Settlement: I want them to fix what they did. And not have to wait for them, or a full refund for the move since I will have to pay someone else to fix what they did.

Business Response:

I am sorry you feel this *******.  We did not put you off a week to get you moved to your new house, it was only a day.  We where suppose to come out Thursday and I forgot about the install and did apologize to you and then we came out the next day on Friday and set up your new house.  You did not want the morning schedule so you would not have to miss work so we installed you that night after work.  This was a benefit with going with us because you would have had to take time off and with us you did not have to. 

Regarding you problem, I told you how easy it was to fix it or if you wanted the installer to come back out he would but it would be in 3 weeks since we have 100 jobs from the ******* ****** **** do install and now in Lewiston, Idaho.  Your system is working - you are not losing signal just dvr conflict.  I told you to record things on your two hoppers not only on one.  Again, i am more than happy to come back out in 3 weeks when we are finished our jobs.  I told you that you could try calling **** to get them to come out in the mean time.  So if you would like us to come out and fix the hopper conflict then please call the office and we are more than happy to get it done.

Thanks for your time

Choice Marketing

###-###-####

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want a refund of the money I paid to them.  They did not do the job correctly and are putting me off again, a return customer.  I would like to reslove this and get my service fixed.  The service that they messed up.  I am unabel to record on the other DVR because the systerm does not reconize it.  The company only set up one DVR, the other is not even on my bill anymore.  Therefore I am unable to use their "fix" to the problem they caused.  If I call **** I will be Charged AGAIN.  That is why they need to come out and fix it, but now I do not want them to do anything.  They will porabley mess something else up.

Regards,

******* *******

Business Response: First off, **** ******* does charge for a dishmover, of $100, unlike what Mrs. ******* has said.  She went with us because we did it for only $50.  **** would have made her miss a day of work because they do not install after 5pm, where we do.  So i want to make it very clear that we did Mrs. ******* a favor of not only giving her a mover for 1/2 the price but allowing her not to miss her work day, which has HUGE monetary value.


We are more than happy to come out and fix her Hopper problem - our time schedule is much more available since we install 150 new accounts last month alone.  Please call our office and to get you on the route.  We are more than happy to come out for FREE so please call when you are available.  Thanks Choice Marketing ###-###-####

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I would like a refund of at least the money I had to pay to have someone come out and FIX their mistake.  It has been such a hassel to get this move done and corrected.  I do not want them in my house again.  I had to call **** and have them come out and fix it.  It cost me $50 just to have them come out and fix the issue.  Choice marketing put me off and thought I would go away.  That is bad business.  I will be telling all my friends not to go with them due this.  I am not happy that I was put off all last month, I am a returning customer, not a new one.  They messed up and should have come out and fixed it before they started with new customers.

Regards,

******* *******

8/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Choice Marketing Corp sent an installer to switch my television service from ******* to **** on May 2, 2013. The installer took a piece of equipment, which I purchased from *******, without my knowledge or permission. I called the installer, he confirmed he took the piece of equipment and he assured me he would return it. I have since contacted him 3 additional times and called the owner 3 times but have not received my equipment back.

Desired Settlement: Equipment returned or a refund for my purchase price of $59.

Business Response:

After speaking to our installer who was resposible for taking the ******* ICCK, and relying on him to return the ******* ICCK which was not done. We have taken the proper action with that installer.

The day of recieving this email we have sent a new ******* ICCK to our customer to make things all right. We apologize for the inconvience.

Choice Marketing Corp

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9644244, and find that this resolution is satisfactory to me. 

Regards,


****** ****