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BBB Accredited Business since

Falco's, Inc.

Phone: (509) 926-8911 Fax: (509) 928-9029 9310 E Sprague Ave, Spokane Vly, WA 99206

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Falco's, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Falco's, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Falco's, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1928 in WA Business started locally: 01/01/1952 Business incorporated 04/01/1976 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Mr. Louis A. Falco, President Mr. Grant Falco, General Manager Ms. Kristi L. Falco, Sec. Ms. Jill Spurbeck, Customer Service
Contact Information
Principal: Mr. Louis A. Falco, President
Customer Contact: Ms. Jill Spurbeck, Customer Service
Business Category

Stoves - Wood, Coal Chimney Cleaning Gazebos Air conditioning & Heating Contractors - Residential Barbecue Equipment & Supplies Fireplace Equipment - Retail Fireplaces Firewood Patio Equipment & Supplies Spas & Hot Tubs - Supplies & Parts

Products & Services

Falco's, Inc. sells the following brand(s): Big Green Egg BBQ, Blaze, Blaze King, Carrier, Enviro, Heat n Glo, Heatilator, Jotul, Kozy Heat, Outdoor Great Room, Quadrafire, Rutland, Stove Bright, Town & Country, Traeger

Falco's, Inc. offers the following product(s): Air Conditioning, Barbecue Accessories, Charcoal Barbecues, Ductless Cooling/Heating Systems, Fire Pits, Furnaces, Gas Barbecues, Gas Fireplaces, Gas Inserts, Gas Log Sets, Gas Stoves, Hearth Maintenance Supplies, Heat Pumps, Outdoor Furniture, Pellet Barbecues, Pellet Inserts, Pellet Stoves, Sauces, Spices, Rubs, Spa Chemicals, Stove Paint, Venting (Wood, Gas, Pellet), Wood Fireplaces, Wood Inserts, Wood Stoves

Method(s) of Payment
Mastercard, VISA, Discover, Check & Cash

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.