BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Quality Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Quality Spas include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Jeff Leggett, Owner
Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Swim Spas
Alternate Business NamesJeff's Quality Spas Quality Swim Spas
This company offer retail sales and service on hot tubs, swim spas and saunas, including parts, covers and chemicals.
9103 N Division St #A
Spokane, WA 99218 (509) 466-7727 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|2/5/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|
|10/28/2012||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Mountain Springs Spa from Quality Spas in 2010. Since the second month I owned this spa I started to experience quality issues with the hot tub. The lighting and wiring did not work correctly and Quality Spas had to visit my home to correct. Later it was determined that the salt water chemical system was not working and they had to visit to fix this issue. Within a year, the main pump of the hot tub started leaking. I was told it was due to chemical issues, yet when I had a small engine repair shop look at the engine they said the seals did not decay due to water quality. In addition the motor has extensive water markings on the top of the motor from where it could be seen that the water has dripped on top of the motor from somewhere up top in the spa. 4 months ago we started experiencing a leak coming from under the hot tub. Quality Spas dispatched a technician to review and said during the repair that it was due to the way the hot tub was manufactured. He assured us that the repair would fix the issue. We had extreme rainfall in June and was out of town the first week of July and when we returned we noticed that the hot tub was again leaking from the same area. I called Quality Spas to request that the hot be fixed again and was told that they would no longer fix the hot tub because the warranty had expired. We have constant problems with this hot tub and now we are faced with a product that is broke that we have to pay to repair. I have found out that the manufacturer has gone out of business. When Quality Spas says the parts are warranted they are lying as there is no business to get parts from. They want $100 for a service call plus $50 an hour to repair their own previous repair. This is not fair and I feel Quality Spas should fix the leak since it was not repaired correctly to begin with. They have been unwilling to correct the situation. Please fel free to contact me with any addtional questions you may have.
Desired Settlement: I woudl request that Quality Spas repair the leak situation of my hot tub.
7-27-12 Service Mgr **** Boyer and our plumber Joe went to Mr. ********* and found a jet leaking. they resiliconed leaky jet when hot tub was filled next day - the jet was still leaking. it turned out the jet body itself was leaking. Joe returned and replaced jet body and resiliconed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: Re: H2X Spa / serial number: ******We purchased our spa in 2009 and noticed trouble with the propulsion unit controls and the sound system controls within a few weeks of purchase. We purchased the spa specifically for ****** to use as physical therapy for her shoulder, but she had to have three surgeries that kept her from using the spa until 2011. We mentioned to **** the trouble we were having with the sound system controls and propulsion controls; neither were working properly and the problems were getting worse. **** finally sent a repairman to the spa in early spring of 2011 and took the control box and propulsion shaft out of the spa. We were dismayed when we were informed that none of these parts were covered under a warranty, as we had not used them more than 10 times since we had purchased the spa (the spa was the floor model and perhaps had more use than we imagined).We paid $1321.06 for the repairs to everything except the sound system. After refilling the spa we tried to use the unit only to find that the control panel was defective and when we turned on the propulsion unit it had a loud grinding sound. We had to unplug the spa to stop the propulsion unit; because the control panel is the incorrect one. This repair was in August. We told **** that it was not correct at that time. After multitudes of messages and calls to **** and H2X over the last five month we are now informed that the original parts were under warranty but that the parts we paid to have installed back in August are not covered because it is past 90 days. We informed **** that this was not fixed properly within a few days of installation. But he says that we must pay for the repairs.
Desired Settlement: Since we should not have had to pay anything for repairs originally we think a refund is in order in addition to the necessary repairs, but would be pleased just to have the spa functioning properly without any additional costs to us.
Business Response: **** called the BBB to let me know that the parts came in and his tech has an appointment to go to Kettle Falls tomorrow to take care of their client. I **** I'd share this with the client and let him know what I hear back. ***