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BBB Accredited Business since
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White's Boots is an ISO-9001 certified boot manufacturer. For over a century, White's Boots has established a tradition of building a fine quality boot. The management and employees of White's Boots recognize this and take great pride to continue the legacy today and into the future. Continuous quality improvement is the tool that provides White's Boots the ablity to build boots that endure the test of time to meet and exceed customer's expectations in value and service.
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A BBB Accredited Business since
BBB has determined that White's Boots, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for White's Boots, Inc. include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Kelly Moreland, Customer Service Manager Mr. Gary March, President and CEO Mr. Steve Scheller, Vice President
Shoes - Custom Made Shoes - Retail Shoe Manufacturers Supplies Clothing - Retail Boots Coffee & Tea
Products & Services
White's Boots, Inc. sells the following brand(s): Arborwear, Ariat Boots, Asolo Boots, Benchmade Knives, Big Sky Carvers, Bison Designs, Black Mountian Apparel, C.C. Filson , Carhartt, Chippewa Boots, Clark's of England, Columbia Sportswear, Cowgirl Tuff Clothing, Danner Boots, Dansko, EMU Austrialia, Filson, Fox Rivers Mills, Geier Glove Co., Hathorn Boots, Hathorn Explorer Boots, Hathorn Highline Boots, Helly Hansen Pro, Key Industries, La Sportiva Boots, Lacrosse Footwear, Lorpen Socks, Lowa Boots, Luccese Boots, M&F Western Products, Marmot Mountain, Merrell Shoes, Montanna Silversmiths, Mountian Khakis, Old World Christmas, Outback Trading Company, Outdoor Research, Peacrd's Leather Care, Peet Shoe Dryers, Prison Blues, Roast House Coffee, Scarpa, Shady Brady Hat Company, Sierra Laces, Skechers, Smart Wool, Sole Insoles, Sorel, Spenco , Stormy Kromer, Surefire, Teepee Creepers, Teva , Timberland Pro Boots, Welch Suspender, Western Heritage Co., White's Boots, White's Pac's, Wigwam Mills, Woolrich, Woolrich- Elite Series Tactical, YakTrax
White's Boots, Inc. offers the following product(s): Boots, Footwear Accessories, Gifts, Hats, Luggage, Outdoor Clothing, Packaged Coffee, Shoe Care Products, Shoes, Socks, Workwear
Method(s) of PaymentAll Major credit cards, checks, and cash.
Refund and Exchange PolicyAll returns must be pre-approved by White's Return Department. A return authorization (RA) number can be obtained by calling our Customer Service Department at (800) 541-3786. All returned merchandise must be shipped prepaid to: White's Boots Inc. at 4002 E. Ferry Ave., Spokane, WA 99202, with the RA number clearly marked on the outside of the shipping container.
Returns can also be made at our store location, but must include original sales slip.
4002 E Ferry Ave
Spokane, WA 99202 (800) 541-3786 (509) 535-2422 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (800) 541-3786(Phone)
- (509) 535-2423 (Fax)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.