BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Yakima Federal Savings and Loan Association meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Yakima Federal Savings and Loan Association include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Business ManagementMr. Mike Gilmore, President & CEO Mr. Billy Fetzer, Assistant Vice President/Manager Main Branch Ms. Erin Thierolf, VP of Marketing
Savings & Loan Associations Financial Services Loan Servicing Banks Financial Planning Consultants Loans Loans - Small Business Consumer Finance & Loan Companies Mortgage Brokers
Industry TipsFinancial Tip: Check Status of Health of Bank or Credit Union
1007 Jadwin Ave
Richland, WA 99352 (509) 943-3144 Directions
118 E Yakima Ave
Yakima, WA 98901 (800) 331-3225 (509) 248-2634 Directions
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PO Box 1526
Yakima, WA 98907
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BBB Complaint Process
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Additional Phone Numbers
- (800) 331-3225(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I am a customer of Yakima federal savings and loan & do my banking there.I went into the branch to cash 2 money orders that a friend had sent me from California to pay for the labor Im overseeing on her home.I was later contacted by a friend of my daughter saying that I was over paid by $ 200 I found it odd that her friends were trying to track me down but it turns out she knew the teller.I called the manager ****** ********** & she was quite rude insisting that I was overpaid & needed to pay the $200 back.I to my knowledge was not overpaid & gave the money envalope to the people doing the labor so would not have know otherwise.I have consulted an auttorny & was advised this was a teller mistake & I was not responsable but ****** feels differently & is not willing to accept that her teller is responsable.She last stated I would be sent to collection.
Desired Settlement: I want to be sure that I will not be sent to collection for somthing that was out of my control.
Business Response: Our documentation of this transaction indicates that the customer received $200 extra cash beyond the value of the Money Orders cashed which is considered "unjust enrichment." Unjust enrichment is when one party is unjustly enriched at the expense of another party and an obligation of restitution arises, regardless of liabilty for wrongdoing. The customer position is that she did not verify the currency she received before passing it on to another party. The customer claims to not be able to contact the recipient of the cash. Due to the circumstances we will make no addtional attempts to collect the funds from the customer and have notified them of such.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved