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BBB Accredited Business since
Edward Lynn Group LLC
Phone: (509) 844-1010 Fax: (509) 891-9232 14522 E 45th Ct, Veradale, WA 99037
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A BBB Accredited Business since
BBB has determined that Edward Lynn Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Revenue
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marc Malingo, Member Miss. Tracy Lynn Reep Malingo, Member
Remodeling Services Construction Management Property Management Contractors - General Home Builders Home Improvements - Additions Roofing Contractors Construction & Remodeling Services
Alternate Business NamesEdward Lynn Group Consulting LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
14522 E 45th Ct
Veradale, WA 99037 (509) 844-1010 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 12/6/13 my wife and I noticed that our vents were blowing out cold air. We checked the thermostat and it wasn't working correctly. Being as it was -9 degrees and we have a newborn child, we immediately called Norco heating and air conditioning to come and inspect, in hopes that they would find the issue. The house is brand new (built by *** *** *****), so the home is under warranty. ****** **** ***** is in charge of fixing all issues related to the home/warranty etc. The nature of the issue was this. The furnace was not properly insulated (not insulated at all), so it froze up and stopped working. My wife and I had to pay out of pocket in the amount of $232.62. ****** **** ***** told me directly that they would provide us with a time table regarding reimbursement on 12/9. I faxed **** ******* a copy of the invoice and sent him a text message. We have not heard a word back. This is the latest in a long line of issues dealing with both of these companies. We have spent countless hours dealing with issues that have not been fixed properly. In this case, we have spent our own money fixing one of there mistakes and we just want our money back. Thank you.
Desired Settlement: We want $232.62 sent to us immediately. We paid out of pocket to fix another issue related to this home. The furnace is under warranty for a period of 2 years.
Regarding complaint #9836704
Our company ****** **** ***** is a third party regarding this complaint and acted only to expedite resolution for the homeowner that filed the complaint.
The issue described is between the owner, the warranty company that sets the service level agreement and the builder of the home.
Under parameters agreed to by the owner, the owner is responsible to make reasonable emergency repairs to protect their safety and property if they are unable to reach the builder. The issue described was after normal business hours on a Friday night. Per contract, the owner made "emergency" repairs to have the heat restored. Our company was contacted because of our relationship with the builder on Saturday ONLY to coordinate and dispatch a builder technician to review the work that had been completed and make any additional repairs that were needed. Also per contract the builder is required to reimburse for the emergency service call on Friday night. Although this information was available to the owner in the warranty book that was provided, he was unaware at the time the complaint was filed and made the assumption that he would not be reimbursed. The builder has up to 60 days to pay for this call and is scheduled to remit payment to them on the 10th of the month. Although an unfortunate situation for the homeowner, all parties met their contractual obligations to have the issue resolved as quickly as possible.
Our role was only to assist both the builder and the homeowner to expedite the repairs, we do not have the ability to reimburse, or make repairs or have any obligation to either party other than to assist them in getting their issues resolved as quickly as possible. Thank you for your consideration in this matter.
****** **** ***** LLC
Customer Reviews Summary