BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Edward Lynn Group LLC

Phone: (509) 844-1010 Fax: (509) 891-9232 14522 E 45th Ct, Veradale, WA 99037

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Edward Lynn Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Edward Lynn Group LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Edward Lynn Group LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: December 20, 2010 Business started: 05/27/2008 in WA Business incorporated: 05/27/2008 in ID
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Malingo, Owner
Contact Information
Principal: Mr. Marc Malingo, Owner
Business Category

Remodeling Services Contractors - General Home Builders Roofing Contractors Construction & Remodeling Services Property Management Construction Management Home Improvements - Additions


Additional Locations

  • 14522 E 45th Ct

    Veradale, WA 99037 (509) 844-1010

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 12/6/13 my wife and I noticed that our vents were blowing out cold air. We checked the thermostat and it wasn't working correctly. Being as it was -9 degrees and we have a newborn child, we immediately called Norco heating and air conditioning to come and inspect, in hopes that they would find the issue. The house is brand new (built by *** *** *****), so the home is under warranty. ****** **** ***** is in charge of fixing all issues related to the home/warranty etc. The nature of the issue was this. The furnace was not properly insulated (not insulated at all), so it froze up and stopped working. My wife and I had to pay out of pocket in the amount of $232.62. ****** **** ***** told me directly that they would provide us with a time table regarding reimbursement on 12/9. I faxed **** ******* a copy of the invoice and sent him a text message. We have not heard a word back. This is the latest in a long line of issues dealing with both of these companies. We have spent countless hours dealing with issues that have not been fixed properly. In this case, we have spent our own money fixing one of there mistakes and we just want our money back. Thank you.

Desired Settlement: We want $232.62 sent to us immediately. We paid out of pocket to fix another issue related to this home. The furnace is under warranty for a period of 2 years.

Business Response:

Good Morning-

Regarding complaint #9836704

 

Our company ****** **** ***** is a third party regarding this complaint and acted only to expedite resolution for the homeowner that filed the complaint. 

 The issue described is between the owner, the warranty company that sets the service level agreement and the builder of the home. 

 Under parameters agreed to by the owner, the owner is responsible to make reasonable emergency repairs to protect their safety and property if they are unable to reach the builder.   The issue described was after normal business hours on a Friday night.  Per contract, the owner made "emergency" repairs to have the heat restored.  Our company was contacted because of our relationship with the builder on Saturday ONLY to coordinate and dispatch a builder technician to review the work that had been completed and make any additional repairs that were needed.  Also per contract the builder is required to reimburse for the emergency service call on Friday night. Although this information was available to the owner in the warranty book that was provided, he was unaware at the time the complaint was filed and made the assumption that he would not be reimbursed.  The builder has up to 60 days to pay for this call and is scheduled to remit payment to them on the 10th of the month.  Although an unfortunate situation for the homeowner, all parties met their contractual obligations to have the issue resolved as quickly as possible.

 

Our role was only to assist both the builder and the homeowner to expedite the repairs, we do not have the ability to reimburse, or make repairs or have any obligation to either party other than to assist them in getting their issues resolved as quickly as possible.  Thank you for your consideration in this matter.

 

Best Regards,

**** *******

****** **** ***** LLC  

 

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1