BBB Accredited Business since

Helene's Property Place, LLC

Phone: (509) 338-9008 Fax: (509) 338-3417 225 NE Olsen St, Pullman, WA 99163 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers a variety of real estate services, including:

Property Management
Real Estate Rentals
Real Estate Sales

This business manages rental units in a variety of locations and building sizes, and assists consumers in finding a suitable place to rent. 

Please contact this business if there is anything that you have questions about or if you would like to discuss further details in buying, listing, or renting.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Helene's Property Place, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Helene's Property Place, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Helene's Property Place, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 04, 2001 Business started: 09/15/1999 in WA Business started locally: 09/15/1999 Business incorporated 09/07/1999 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Real Estate Licensing-WA
Olympia WA
Phone Number: (360) 664-6500

Washington Department of Licensing
P.O. Box 9015, Olympia WA 98507-9015
Fax Number: 360-586-0998

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Helene Hopkins, Owner/ Broker
Contact Information
Principal: Ms. Helene Hopkins, Owner/ Broker
Business Category

Real Estate Real Estate Consultants Real Estate Rental Service Real Estate - Rentals by Individuals Real Estate Agents Real Estate Services Property Management Real Estate Developers Apartments

Method(s) of Payment
Checks and money order

Customer Review Rating plus BBB Rating Summary

Helene's Property Place, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 225 NE Olsen St

    Pullman, WA 99163 (509) 338-9008


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/1/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The business has not expressed due diligence in resolving a matter regarding a refrigerator in an apartment we are renting. The appliance has not been working since Saturday and we have yet to get in resolved. The business does not return calls and when a call is answered the person to whom we need to talk to is always "away" from the office. The staff is aloof and non-committal on resolution, stating that it's someone else's responsibility. This company charges outrageous rental fees, because they can, and have extremely poor costumer service relations.

Desired Settlement: I would like a refrigerator by the end of this business day!

Business Response:

***** ****** is not our tenant.  Her daughter is the tenant and occupies the unit.  We have no contractual obligations to speak with *****.  Her daughter, however, does have a working refrigerator.


****** *******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Helene's Property Place, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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