BBB Accredited Business since
Helene's Property Place, LLC
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This business offers a variety of real estate services, including:
Real Estate Rentals
Real Estate Sales
This business manages rental units in a variety of locations and building sizes, and assists consumers in finding a suitable place to rent.
Please contact this business if there is anything that you have questions about or if you would like to discuss further details in buying, listing, or renting.
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A BBB Accredited Business since
BBB has determined that Helene's Property Place, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Helene's Property Place, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Real Estate Licensing-WA
Phone Number: (360) 664-6500
Washington Department of Licensing
P.O. Box 9015, Olympia WA 98507-9015
Fax Number: 360-586-0998
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Helene Hopkins, Owner/ Broker
Real Estate Real Estate Consultants Real Estate Rental Service Real Estate - Rentals by Individuals Real Estate Agents Real Estate Services Property Management Real Estate Developers Apartments
Method(s) of PaymentChecks and money order
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
225 NE Olsen St
Pullman, WA 99163 (509) 338-9008 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The business has not expressed due diligence in resolving a matter regarding a refrigerator in an apartment we are renting. The appliance has not been working since Saturday and we have yet to get in resolved. The business does not return calls and when a call is answered the person to whom we need to talk to is always "away" from the office. The staff is aloof and non-committal on resolution, stating that it's someone else's responsibility. This company charges outrageous rental fees, because they can, and have extremely poor costumer service relations.
Desired Settlement: I would like a refrigerator by the end of this business day!
***** ****** is not our tenant. Her daughter is the tenant and occupies the unit. We have no contractual obligations to speak with *****. Her daughter, however, does have a working refrigerator.
Customer Reviews Summary