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A BBB Accredited Business since
BBB has determined that Welcome Home Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Welcome Home Property Management LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Katie Bell, Owner
Property Management Real Estate Rental Service
805 N Main St
Moscow, ID 83843 Directions
PO Box 8608
Moscow, ID 83843 (208) 882-8391
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was required to sign a one year lease in May to renew our standing in our 3 bedroom 1 3/4 bath apartment in Moscow. I graduated in May knowing that I was going to be looking for a teaching position in August. I was told that I could "turn" my lease in order to get out of my year contract. In order to do this, Welcome Home PM told me that new tenants must be approved by the office and then we would have to work out the $850 deposit settlement between the new tenants and pay a $150 paperwork fee to have the office take our names off the lease and put the new tenants on. In August a family of tenants tried to rent, their application was turned down due to no income. The family had sold their business in Southern Idaho and the husband was going to start school at the University of Idaho and offered to pay cash up front to fulfill the entire remainder of the lease. They still turned them away. So we were still responsible for finding new tenants. We had a lady on October 1st, go to Welcome Home PM and fill out an application and they told her that she would be responsible for September's rent, October's Rent, and the deposit in full and still be responsible for all damages. This didn't sound fair to her so she ended up finding another place through welcome home and not filling in our lease. Knowing that we were only 5 days away from getting an eviction notice through Welcome Home, I feel as if Welcome Home talked her out of subletting our apartment and putting her into another one of their vacant units so that we are still responsible now for September, but also October's rents and until they get the unit filled. We have had two people interested in the unit and each time they go through the process one way or another they are turned down and we are still responsible for our unit. We have had several people look at the unit and mention that they would be working on the application and when calling the Welcome Home office they have no recollection of names or applications coming through.
Desired Settlement: We would like to have our lease terminated and no funds owed for rents unpaid.
Business Response: Better Business Bureau,
****** ****** approached Welcome Home regarding terminating her lease. We gave her several options on the process of terminating a lease with Welcome Home Property. We informed her the least expensive way for her to end her lease would be to advertise and find her own tenant to take over the lease. We also informed her of the fee for Welcome Home to advertise and find a tenant for her, she opted to search for her own tenant for a lower fee.
The, "family", as ****** refers to them, came into Welcome Home and filled out an application. While approving the prospective tenant we found the tenant did not have adequate income to rent the unit and we received an unfavorable rental reference regarding this prospective tenant ****** sent to Welcome Home. Unfortunately the tenant did not meet the minimum requirements and was denied to rent the property.
The second "lady" she referred to Welcome Home was approved to rent ****** ******'s rental but declined when she was informed there was a balance due on the account and she would be liable for the balance due by taking over ******'s lease.
****** called Welcome Home towards the end of September and stated she was done trying and was giving up on trying to find a replacement tenant for her rental. Also, she stated she was going to take the adds down and stop all advertising. ****** is aware she is liable for the rent until we get the unit rented or her lease ends.
****** never stated she would pay the balance on her account and not leave the new tenant responsible for the balance.
When we show a unit we offer the prospective tenant an application to fill out, at no charge, and we start the process of having them approved. If a prospective tenant does not fill out an application then we don't have information on them.
Thank you for your consideration in this matter between Welcome Home Property and ****** **** ******.
Welcome Home Property
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved