BBB Business Review
BBB Accredited Business since 3/2/2013
Madison Real Estate and Property Management, Inc.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||19|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning failing to respond to issues reported by consumers and not allowing consumers to accompany the business during the final move out inspection. Further, BBB files indicate that this business does not issue a refund of deposit within 14 days of a tenant move out.
This business has responded to BBB's inquiry regarding this pattern of complaints.
The response was determined to be satisfactory to BBB and fully addressed and provided an explanation for all concerns raised by consumers in complaints filed with BBB.
Below are excerpts from the business' response to BBB regarding BBB's inquiry.
* Regarding concerns from consumers about this business failing to respond to reported issues with property. -
Madison responded that they "encourage and welcome communication." They continue to state that in order "to prevent 'he said, she said" type problems, we require all disputes (and most other types of communication) be in writing." It was explained in their response to BBB that this business requires written communication to eliminate hearsay and handle only facts regarding disputes and other communications.
* Regarding concerns from consumers about this business not allowing consumers to accompany the business during the final move out inspection -
Madison stated in its response to BBB that prior to move-in of any new tenants, photos of the property (estimated at over 200) are taken documenting the condition of the property. A CD with all photos taken and a move-in report are provided to the consumer upon move-in for their documentation.
On move-out of the tenant, the business states that to prevent any conflict and distraction or delay from the tenant, the business does not accompany the tenant on the final walk through. Instead, the business conducts the final move-out inspection independently of the tenant. After the inspection is completed, any repairs to the property not associated with normal 'wear-and-tear' are repaired. The cost of these repairs are charged against the tenants' security deposit. "The tenant is sent a final accounting sheet listing all deductions from the deposit line-by-line and is given copies of all receipts. We even provide before and after photos if requested."
* Regarding concerns from consumers about the business not providing a refund of deposit within 14 days of a tenant move out -
Madison responded to this concern, referencing the Revised Code of Washington (RCW) 59.18.280. According to the state of Washington's website "Within fourteen days after the termination of the rental agreement and vacation of the premises... the landlord shall give a full and specific statement of the basis for retaining any of the deposit together with the payment of any refund due the tenant under the terms and conditions of the rental agreement."
Simply stated, a landlord must either provide a full refund of a tenant's security deposit unless a full and specific statement is provided to the tenant stating why the landlord is withholding all of, or part of the security deposit. This notice must be postmarked no later than 14 days after the final move-out.
BBB highly recommends consumers review the Washington State Attorney General Office's resources prior to leasing any property in Washington State to understand a tenant's rights in Washington. Consumers may find this information here.
BBB also recommends consumers reviewing the following tips prior to and after renting property in Washington State:
* Upon move-in, fully document and take pictures of, the condition of the property being rented, ensuring that any damages are well documented and submit a copy of the report to the landlord for their files;
* Correspond with the landlord in writing whenever repairs or issues occur with the property to ensure every communication and attempt to communicate are documented;
* On move-out, fully document and take pictures of the property after thoughtfully cleaning, marking any damage or additional wear and tear that is different from the move-in report, and submit a copy of the report to the landlord for their files;
* Ensure that you provide a new address to the landlord upon move-out for future correspondence from the landlord regarding the security deposit.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on Madison Real Estate and Property Management, Inc. Complaint Resolution Pie Chart: Complaints
Property Management, Real Estate, Real Estate Rental Service