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In Eastern Washington, North Idaho and Montana

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BBB Accredited Business since

Madison Real Estate and Property Management, Inc.

Phone: (509) 465-9052 910 N Washington St Ste 107, Spokane, WA 99201 View Additional Email Addresses http://www.madisonspokane.com/index.htm

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Description

Property management of rental property owned by private rental income property owners (landlords).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Madison Real Estate and Property Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Madison Real Estate and Property Management, Inc. include:

  • 20 complaints filed against business

Factors that raised the rating for Madison Real Estate and Property Management, Inc. include:

  • Length of time business has been operating.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 20

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failing to respond to issues reported by consumers and not allowing consumers to accompany the business during the final move out inspection. Further, BBB files indicate that this business does not issue a refund of deposit within 14 days of a tenant move out.


This business has responded to BBB's inquiry regarding this pattern of complaints.

The response was determined to be satisfactory to BBB and fully addressed and provided an explanation for all concerns raised by consumers in complaints filed with BBB




Below are excerpts from the business' response to BBB regarding BBB's inquiry.


* Regarding concerns from consumers about this business failing to respond to reported issues with property. -

Madison responded that they "encourage and welcome communication." They continue to state that in order "to prevent 'he said, she said" type problems, we require all disputes (and most other types of communication) be in writing." It was explained in their response to BBB that this business requires written communication to eliminate hearsay and handle only facts regarding disputes and other communications.


* Regarding concerns from consumers about this business not allowing consumers to accompany the business during the final move out inspection - 


Madison stated in its response to BBB that prior to move-in of any new tenants, photos of the property (estimated at over 200) are taken documenting the condition of the property. A CD with all photos taken and a move-in report are provided to the consumer upon move-in for their documentation.

On move-out of the tenant, the business states that to prevent any conflict and distraction or delay from the tenant, the business does not accompany the tenant on the final walk through. Instead, the business conducts the final move-out inspection independently of the tenant. After the inspection is completed, any repairs to the property not associated with normal 'wear-and-tear' are repaired. The cost of these repairs are charged against the tenants' security deposit. "The tenant is sent a final accounting sheet listing all deductions from the deposit line-by-line and is given copies of all receipts. We even provide before and after photos if requested."


* Regarding concerns from consumers about the business not providing a refund of deposit within 14 days of a tenant move out - 

Madison responded to this concern, referencing the Revised Code of Washington (RCW) 59.18.280. According to the state of Washington's website "Within fourteen days after the termination of the rental agreement and vacation of the premises... the landlord shall give a full and specific statement of the basis for retaining any of the deposit together with the payment of any refund due the tenant under the terms and conditions of the rental agreement." 

Simply stated, a landlord must either provide a full refund of a tenant's security deposit unless a full and specific statement is provided to the tenant stating why the landlord is withholding all of, or part of the security deposit. This notice must be postmarked no later than 14 days after the final move-out.





BBB highly recommends consumers review the Washington State Attorney General Office's resources prior to leasing any property in Washington State to understand a tenant's rights in Washington. Consumers may find this information here.

BBB also recommends consumers reviewing the following tips prior to and after renting property in Washington State:

* Upon move-in, fully document and take pictures of, the condition of the property being rented, ensuring that any damages are well documented and submit a copy of the report to the landlord for their files;
* Correspond with the landlord in writing whenever repairs or issues occur with the property to ensure every communication and attempt to communicate are documented;
* On move-out, fully document and take pictures of the property after thoughtfully cleaning, marking any damage or additional wear and tear that is different from the move-in report, and submit a copy of the report to the landlord for their files;
* Ensure that you provide a new address to the landlord upon move-out for future correspondence from the landlord regarding the security deposit.


Customer Reviews Summary Read customer reviews

8 Customer Reviews on Madison Real Estate and Property Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 8

Additional Information

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BBB file opened: March 16, 1993 Business started: 03/05/1984 in WA Business started locally: 03/05/1984 Business incorporated: 03/05/1984 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. Eric Bessett, Owner
Contact Information
Principal: Mr. Eric Bessett, Owner
Business Category

Property Management Real Estate Real Estate Rental Service

Alternate Business Names
R. W. Dickerson Management and Company, Inc
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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