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BBB Accredited Business since
Phone: (509) 389-8736 View Additional Phone Numbers PO Box 48687, Spokane, WA 99228
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This company offers property management services.
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A BBB Accredited Business since
BBB has determined that All Star Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for All Star Property Management LLC include:
- 5 complaint(s) filed against business
Factors that raised the rating for All Star Property Management LLC include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronald Parker, Owner
Property Management Tents - Rental Real Estate - Rentals by Individuals Real Estate Services Real Estate Investors Apartment Finding & Rental Service Real Estate Real Estate Agents Real Estate - Rent to Own Real Estate Brokers Residential Property Managers (NAICS: 531311)
Hours of Operation
|M||:||7:00 AM - 4:00 PM|
|T||:||7:00 AM - 4:00 PM|
|W||:||7:00 AM - 4:00 PM|
|Th||:||7:00 AM - 4:00 PM|
|F||:||7:00 AM - 4:00 PM|
Method(s) of PaymentChecks, money order, bill pay & debit or credit cards.
Refund and Exchange PolicyN/A
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 48687
Spokane, WA 99228
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BBB Complaint Process
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Additional Phone Numbers
- (509) 466-9758 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and thought we had found the perfect temporary solution for housing as we were finally close to purchasing our first home. Upon, seeing the rental home being offered by All Star Property Management, I immediately inquired upon the inability to lock the garage. I was told that repairs would be made yet they never came. We were in constant fear the entire time we were their tenants. Our vehicles were broken into multiple times and our front door was forcefully entered in the night (Their solution was to bolt the front door shut for two weeks until I had finally had to repair it). after nearly 8 months and 3 documented police reports, we finally had to leave for our safety. We offered to fill the lease as we had interested tenants, but we were made to believe that the owner of the house was going to sell it and that we need not worry. Now we are devastatingly looking for a way to pay for an unjustified bill we recieved just a few days ago totaling more than $3,000 for unpaid back rent due in just 30 days. The bill also warns that we will have to pay for their attorney costs should we choose to even try to defend ourselves (so be careful if you sign a lease with these people). Had we known that they were going to do this up front, we could have easily gotten out of our lease prior to receiving this bill, but we were constantly assured that everything would be fine. The house was over 100 years old; it is in incredibly poor condition and a very bad neighborhood. I am outraged that even the boldest of slum lords could possibly get away with this, and shocked to see that they are backed by the BBB. Please save yourself the grief and take your business elsewhere.
Desired Settlement: 1) Keep the outrageously large deposit we gave you even though we left the place better than we found it. 2) Keep the door that I bought and installed for the garage. 3) Revoke the immoral $800+ bill you sent.
Business Response: THIS IS NOT A CUSTOMER OF OURS. THIS IS A TENANT THAT BROKE THERE LEASE. THEY SIGNED A LEASE TILL MAY 31ST 2016. WE TOLD THEM THAT THEY COULD MOVE OUT AS SOON AS WE HAD A NEW TENANT TO RENT THERE HOME. THEY NEVER TOLD US THAT THIS WAS A TEMPORARY HOME. WHY DID THEY SIGN A YOUR LEASE? THEY LEAFT THE HOME IN VERY BAD CONDITION A PET ODER SMELL & FECES ALL OVER THEY YARD. THEY STILL OWE $829.50 IN OLD RENT & DAMAGES. I'M SORRY THEY BROKE THERE LEASE. IT TOOK 3 MONTH TO RE-RENT THERE HOME. THEY MOVED OUT IN THE MIDDLE OF THE WINTER. THE WORSE TIME TO TRY TO RENT.
Upon deciphering your illiteracy, it seems that you are now changing your story to make us seem like former negligent tenants who are attempting to skip out on rent and are now disgruntled at the final bill. Unfortunately I have to reiterate my former statement: You are suddenly charging my wife and I over $3,000. We left the house in much better condition than we had received it. The only charge on our final bill was for "picking up feces" which was well over $100 (As if we owned a circus elephant) The reason it took so long for you to find new tenants is because you raised the rent on a property that is questionably legally habitable to date. You have chosen not to acknowledge the main reason we fled the residence "fear for our safety" and now you are pathetically attempting to reduce our circumvention as "breaking a lease agreement." It is clear that you have no concept of morality.
To whom it may concern:
|2/24/2016||Problems with Product/Service | Complaint Details Unavailable|
|9/29/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Contacted landlord in an timely matter on 7/19 about my water heater they refuse to fix it I have 4 children in the home and We need hot water they told me I have to wait 4 days for someone to fix It I think this is not right for them to not want to make necessary repairs in the home like the refridgarater that has never been fixed or the windows that leak when it rains
Desired Settlement: I WOULD LIKE TO GET THE REPAIRS HANDLED
|8/15/2014||Problems with Product/Service | Complaint Details Unavailable|
Customer Reviews Summary