BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Innovative Mortgage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Innovative Mortgage, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Department of Financial Institutions
152 Israel Rd SW , Olympia WA 98501-9033
Phone Number: 360-902-8700
Fax Number: 360-902-8760
Type of Entity
Business ManagementMr. Daniel Melior, President
Mortgage Brokers Real Estate Loans
7015 W Deschutes Ave Ste B
Kennewick, WA 99336 (509) 737-2000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My wife and I purchased a Townhouse in Richland Wa through Innovative Mortgage in Kennewick WA. *** ******* was our broker. *** brokered the deal through ***** ******** Servicing Inc. The month of September, our first payment month, we did not receive an Account Statement to pay the mortgage so I called *** *******. He suggested we use the "Temporary Coupon Payment" slips in our Mortgage papers.We sent our payment in money order form to ***** ******** Servicing Inc. in Lake Oswego, Oregon. The first of October I received a call from **** ******** **** ********** saying we are past due on our Mortgage. They purchased our Mortgage from *****. I explained the situation and they said they would wait for the money to transfer on to them. I called ***** and spoke with an ****** and she said this happens, "often" and that she would assure the money would be sent on. I also met with *** ******* and he also assured that the problem would be fixed.We Still hadn't received an "Account Statement" from **** Mortgage. I called them and we found that the physical address was correct that they were using to sent the statements, but the city listed was "Kennewick WA 99336" instead of "Richland, WA 99352". This was incorrect and prohibited us from receiving statements. The changes were made. The woman helping me at **** Mortgage said she would fax me the Account Statement and that it would take 24 to 48 hours. A half hour later I received a "Past Due" document that was charging me $35.93 added on to our monthly mortgage payment. This was a late fee for them having not received our first payment from ***** ********, Inc.Concerns:1. Innovative Mortgage did not resolve the payment issue as promised2. Our Credit History is damaged.3. **** wants another $924 that was already paid to ***** ******** Servicing.4. I have the cancelled "Money Order" for the first payment to ***** ******** Servicing Inc. They will need to send that along to **** and all negative comments are to be removed.
Desired Settlement: Settlement:1. Payment to **** ******** made of $924.212. 2. Past due fee removed from **** ******** of $35.933. 3. Credit History restored if this "Late Payment" or "Past Due" fee has damaged our credit in any way.
Relative to the above referenced matter the customer complaints have been satisfied as follows:
1. Customers address has been corrected by Mortgage company;
2. Customers credit was never affected account was noted as paid on time;
3. Customers payment of $924 was applied to account with effective date of September 1st; and
4. All late charges were cleared when payment was effective dated.
Please let me know if I can be of further assistance in the future.
*** ***** ********* ***** ******** ****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved