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Eastern Washington, North Idaho and Montana

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clearview Financial Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Clearview Financial Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Clearview Financial Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 12, 2005 Business started: 02/01/2000 in WA Business started locally: 02/01/2000 Business incorporated: 02/11/2000 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Corporation

Business Management
Ms. Debra Arness, Owner Mr. Mike Arness, Owner Ms. Janice Yates, Office Manager
Contact Information
Principal: Ms. Debra Arness, Owner
Principal: Mr. Mike Arness, Owner
Business Category

Loans - Small Business Financial Services Financial Planning Consultants Loans


Additional Locations

  • 64 Basin St SW

    Ephrata, WA 98823 (509) 754-8805 (888) 408-8805

  • 705 S Mission St

    Wenatchee, WA 98801 (888) 423-7525 (509) 665-3444

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 408-8805(Phone)
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Complaint Detail(s)

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our business went through Clearview Financial for equipment financing.Our biggest concern was getting a good interest rate. **** arranged the financing. We asked him what the interest rate would be, he said, "around 14%." When the financing was completed, we asked, again, what was the final interest rate?" He said, he got it down to 12%. We were pleased with this and took he at his word and his word as our contract. We ordered the equipment. After all was done we learned, by my accountant, that our interest rate was over 25% . I called **** back. He was trying to tell me my accountant incorrect. I then called the financing company that had our loan. She told me they don't even use interest rates. I know **** had to know this. I don't understand why he made up an interest rate, other than him knowing that it was our main concern. I usually do not get pulled in by these kind of people, but I thought since he has done a lot of equipment financing for our type of business, he was being honest. He was very dishonest and misleading. We would not have financed this equipment if we would have known the truth. We will be paying almost half of the amount we financed in interest.

Desired Settlement: We would like to have the amount we financed at a 12% interest rate as we were told. I know this is not the lenders fault. It is the fault of Clearview Financial.

Business Response: In response to *** *****’s complaint: 

I did check my records and we did finance a transaction for this client. *** is correct, we do not use interest rates in our Leases or Equipment Finance Agreements. We do only commercial transactions, no consumer lending is done here. As a result the documents used are not the same as in a consumer loan. The documents clearly spell out the term and the monthly payment. We also instruct the client to look at the payments and make sure that they are OK with them prior to signing the agreements. From time to time clients will ask about the interest rate. We tell them that there is no interest rate stated or used in these leases, but we will occasionally give them an estimate as to the cost of funds. We have no idea what the cost of funds will be at the time of the interview as the cost of funds are risk based. Some of the factors used to determine the risk are personal credit scores, location, type of business, their business credit and the asset they are purchasing. Unfortunately, people often hear only what they want to hear, or mix up the facts. We are sorry for the misunderstanding and do everything possible to avoid such mishaps. 

**** ******, CLP
President
ClearView Financial
Granite Leasing Co.###-###-#### Ext 2
************************.com
***********************com

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



I believe this response is very condescending.  We have been in business for over 12 years.  We have had both consumer loans and commercial loans.  I am very familiar with the way this is done. I did not hear only with I wanted to hear, or mix of the facts.  **** never told me there were no interest rates, on the contrary, he gave me an interest rate, as I had said before. **** also told us we could not pay off the loan until we had paid on it a year. (all the interest is put in the beginning)  We found this not to be the truth after speaking with the lender.  We did sign the documents even though there was no interest rate on them.  We still believed what **** had told us, and when I confronted him with this, he was still not being truthful. The only truthful information we really received was from the lender.  The  president believes this was a misunderstanding, I do not.  This MISUNDERSTANDING is costing us a lot of money. I want to inform any future customers of this company to ask what their final purchase price will be when the loan is paid, because it is not spelled out in your documents. And, please, talk to the lending company before you sign any documents.

*** *****