BBB Accredited Business since
Phone: (509) 483-5249 Fax: (509) 483-0977 7610 N Freya St, Spokane, WA 99217
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Fertilizing Weed control Lawn Mowing Insect Control Sprinkler Maintenance Tree & Shrub Pruning Tree Spraying Snow Plowing Yard Clean-Up Pest Control Noxious Weed Control
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A BBB Accredited Business since
BBB has determined that Spokane Procare Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spokane Procare Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Business ManagementMr. Kevin Schroeder, President Mrs. Carol Schroeder, Secretary/Treasure
Lawn Maintenance Tree Service Weed Control Service Lawn & Garden Sprinkler Systems Pest Control Services Tree Service - Pruning Landscape Maintenance Landscape Contractors
Method(s) of PaymentCredit Cards, Checks, Cash
Alternate Business NamesSpokane Procare
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7610 N Freya St
Spokane, WA 99217 (509) 483-5249 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: A year and a half ago, I had two tree service companies come to my home to evaluate the condition of my fir tree in the back yard. The specialist from Living Water told me to cut it down and he said they are short rooted and the wind could blow it down at some point. I got a second opinion from ProCare as I was hoping to save my tree and the reason I had the specialists come out was because of the noticeable disease on some branches. The specialist told me that my tree still had life to it and showed me the cones that were on the ends of the lower branches. He found that we had burrowing insects and advised with two treatments they could save my tree, one in the spring time and one in the fall. I was elated with the news and had the treatments done, 4/17/14 and 10/20/14. A day after Thanksgiving, 11/ 28/14, wind and rain snapped my tree 3' from the ground and it landed on my neighbor's boat shelter, their Maple tree and cyclone that separates our yards. I had a specialist from ProCare come out to evaluate the situation on 12/3/14. He looked at the stump and saw the decay and he told me: "no normal person would have been able to tell that this tree was diseased". He looked for visible markings on the bark and then said he was sorry and left. It has eaten at me for almost a year. I called them because they were tree specialists/arborists and not what I consider to be "normal". I took their professional advise. There was no mention of liability or refund. It may be that they don't guarantee their services, I'm not sure. But I don't want some other person to trust them when they can't back up their service. I have grieved a year over the loss of my tree and it has taken me a while to turn in this complaint. I would have done anything to save it.
Desired Settlement: I would like for them to accept responsibility. They are the professionals. My tree didn't fall down because of short roots, it snapped at the diseased section, 3' from the roots. I would have rather have had them tell me they couldn't save it then give me false hope.
I pulled the file on ***** today, after receiving this e-mail, to see what we did and what comments we had from her regarding her tree. I have attached the file for your review.
We have the original order, the 2 service slips, a payment by credit card and at the bottom of that payment she gave us a "10" as a rating. Then on 11-29-14 we have a cancellation notice which indicates she lost the tree in a wind storm.
None of these other comments she has reported are listed in her file.
We do take pride in making sure we provide the best treatment and care for all our clients landscaping. The sales person who came out and evaluated the tree was **** *******. He has been in the industry for a very long time. He had been with us since 2006. He is very knowledgeable.
I do not show a return call to the sight in December, but I will check into who that person was that came out and talked to her. That selection of wording "no normal person would have been able to tell that this tree was diseased"does not set well with me, and as a client ***** had the right to feel like we did not care.
I apologize for any miscommunication between ***** and our staff. We do stand behind our services and guarantee treatments. I wish she had communicated to us that she was unhappy or concerned about what we had told her and what had happened. There is no documentation in her call history or hard copy file regarding how upset she was.
We take any and all complaints very seriously. As I am not the person who spoke with *****, I would like to find out who is was and show this complaint to them. I am not done with this by any means, I would just like to investigate it further to see what we can to do make things right with *****.
Thank you for the notice, and time to research this.
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Customer Reviews Summary