BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Auto-Rain Supply, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Auto-Rain Supply, Inc. include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
Phone Number: 800-647-0982
Type of Entity
Business ManagementMr. Todd Watson, President Mr. Mark Robinson, CFO
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Additional Email Addresses
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- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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|12/10/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I placed an order with this company on 5/6/13 and received a shipping notification email the following day(5/7/13). After checking the tracking document for 10 days with no updates from the shipping company on any receipt of the products I called on 5/17/13 to inquire about my order. At this time I was informed the order had not shipped due to an inventory shortage on the parts I had ordered. I had ordered a total quantity of 25 and was informed only 20 were in stock. I was told a new shipment would arrive on the morning of Friday 5/18/13 and the full order would be shipped out that same afternoon. I asked if the order could be expedited due to the delay and was informed this would require management approval because I was unwilling to pay for the extra shipping charges. I asked how I would know if this was approved by management and was told the exisitng tracking number would be cancelled and a new number would be sent to me. The exisitng tracking number was indeed cancelled however a new tracking number was not forwarded. On Monday 5/20/13 I called the company agian to check on the order and was informed the order had shipped and would be delivered on 5/21/13. I did receive the shipment on the day I was told however only 16 of the 25 parts requested had been shipped. I immediately sent an email to their shipping department requesting some answers on why only a partial shipment was sent and asking for a target on when the remaining parts may be shipped. Again no response so I called the company again on 5/27/13 at which time I provided my cell phone number so a manager could call me back. No response again. Next I received an email on 5/28/13 from someone saying they were the CFO thanking me for my order and asking if there were any issues. I outlined the scenario above in my email response on 6/5/13 back to him and once again no response. It is now over a month after I placed this order and no one is willing to call me back or provide any answers on fulfilling their obligation on this order.
Desired Settlement: I would like the company to ship me the remaining parts I ordered.
Business Response: The customers other parts from this order are now in route with UPS. The back ordered items arrived and were sent with tracking number is 1***************93. We apologize for the delay and lack of communications. This is a very busy time of the year, but this should never happen. We appreciate the business and their patience in this matter. We hope we will have an opportunity to serve them and make up for our tardiness in processing this order. As a token of our appreciation we would offer 25% off their next order.
I have received the additional shipment from the business in reference to complaint ID 9577525, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: I ordered from Autorain On 12/4/12 and received the item 2/1/13 The part I ordered was for my pellet stove its a Thermostat Module, wire, thermostat... to have my pellet stove to run on a thermostat. The main reason I ordered this part was for the Thermostat Module. The part I ordered on there website was ACWTKTF. which consists of those 3 things. After a few Calls I finaly got the package 2 months later. When I opened it they sent me a cheap thermostat and wire which was no where near the value of $110.00 that I paid. There was no Thermostat Module in the box. They sent me a differnt part # When I called Autorain I told them that they false advertised and I got ripped off and I hoped id be honored the right part that I ordered from them. Im still in the process of getting this resolved and every time I call I feel like im not getting anywhere.
Desired Settlement: I would like to be honored the Theromostat Module or a full refund so I can do business with someone else to get this part
A new correct part was shipped and delivery was made on February 7th.
Problems with Product/Service
Read Complaint Details
Complaint: On November 25, I ordered two replacement handles for my ***** **** wood stove. When the order arrived on November 28, one of the two handles was manufactured incorrectly. The hole where the metal threads of the door are thread into the wood handle are drilled into the wrong end of the handle. I promptly called. Because of the time zone difference, I left a message on the phone number that the company provided on the packing slip requesting that my phone call be returned so that I could receive the correct part. I waited a couple more days, and without hearing a response, I e-mailed the address that sent me a digital confirmation of the order. I included images of the incorrectly manufactured handle and requested I be informed on how the exchange/return would be proccessed. After no response, On December 3 I emailed the address provided by the website for defective products. Still no response. On December 4, I called their toll free 1-866 number. I spoke to a gentleman that said they had that particular item in stock and that his manager was out to lunch and would handle my return upon returning to work.
Desired Settlement: I would like the company to replace the defective handle and ship the replacement handle to me at no cost. If they wish to have the defective handle returned, they should also pay for the return shipping. I have done what is expected of me as a customer per their defective product policy and notified them within 48 hours of the defective shipment.
Prior to the customer contacting the BBB our distribution center worked with the manufacturer to get a replacement for the defective handle. We have received the replacement handle yesterday. That handle is being shipped today at no cost to the customer via UPS with the tracking number ******************. We have contacted the customer to inform of our actions and regret that she needed to place the complaint due to the previous lack of communication.