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Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Auto Rain Contracting, LLC

Phone: (509) 487-3430 View Additional Phone Numbers 2938 N. Martin , Spokane, WA 99207 http://www.autoraincontracting.com

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Description

Sprinkler Installation and repair
All Landscape care needs

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auto Rain Contracting, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Auto Rain Contracting, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Auto Rain Contracting, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Auto Rain Contracting, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 17, 2011 Business started: 03/21/2011 in WA Business started locally: 03/21/2011
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Department of Labor & Industry
1805 Prospect Ave, Helena MT 59624
Phone Number: 406-444-2840
dliquestions@mt.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Vanessa Peterson, Administrative Assistant Ms. Alycin Buckingham, Owner Mr. Fred Pottratz, Owner
Contact Information
Principal: Ms. Vanessa Peterson, Administrative Assistant
Business Category

Lawn & Garden Sprinkler Systems Tree Service - Pruning Lawn & Tree Care Lawn Maintenance Tree Service Sprinkler Supervisory Service

Method(s) of Payment
Visa, Master Card, Discover, Checks and Cash
Licensing

Contractor License # for Washington is AUTORRC892D4
Idaho is RCE-31668
Public Works License for Idaho is 009349-D-4  


Additional Locations

  • 2938 N. Martin

    Spokane, WA 99207 (509) 487-3430

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (866) 338-4112(Phone)
  • (509) 487-3378 (Fax)
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Complaint Detail(s)

11/21/2011 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was contacted by Auto Rain Contracting asking if I would like my sprinklers blown out as they would be in the neighborhood on October 26, 2011. I asked the cost and was told $50. I was invoiced for $54.95. When I called to ask why the charge was higher than quoted, they told me this is what they charge and don't know why I was told $50 by the person who contacted me as this is what they charged last year.

Desired Settlement: Refund of the overcharge and to be removed from their call list.

Business Response: To whom it may concern:


In response to the customer complaint, when he called our office to complain about the price, I advised him our price was $54.95. He stated he was quoted $50 for the service when he scheduled. I assured him no one in this office would have told him that price. He insisted on it and then said we only charged $30.00 last year ( I informed him it was $49.95 last year) as I was getting ready to tell him to go ahead and pay $50.00, he hung up. I have called him back and left a message, but he has not returned my call. Please let me know if you  need anything else. Thank you!!

*******

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 8807939, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

******* from Auto Rain states that:

1) I hung up on her - untrue, she hung up on me.

2) She states that she attemted to call me back and left a message, no message or call back was ever received.

 

I will pay their invoice, though it's 10% higher than agreed, but I would like this to be recorded by the BBB as an overcharge and a dissatisfied customer interaction.

Regards,

*** ****

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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