BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Sprinkler Installation and repair
All Landscape care needs
Request a Quote
A BBB Accredited Business since
BBB has determined that Auto Rain Contracting, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Auto Rain Contracting, LLC include:
- Length of time business has been operating
Factors that raised the rating for Auto Rain Contracting, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Department of Labor & Industry
1805 Prospect Ave, Helena MT 59624
Phone Number: 406-444-2840
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Vanessa Peterson, Administrative Assistant Ms. Alycin Buckingham, Owner Mr. Fred Pottratz, Owner
Lawn & Garden Sprinkler Systems Tree Service - Pruning Lawn & Tree Care Lawn Maintenance Tree Service Sprinkler Supervisory Service
Method(s) of PaymentVisa, Master Card, Discover, Checks and Cash
Contractor License # for Washington is AUTORRC892D4
Idaho is RCE-31668
Public Works License for Idaho is 009349-D-4
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 338-4112(Phone)
- (509) 487-3378 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: Was contacted by Auto Rain Contracting asking if I would like my sprinklers blown out as they would be in the neighborhood on October 26, 2011. I asked the cost and was told $50. I was invoiced for $54.95. When I called to ask why the charge was higher than quoted, they told me this is what they charge and don't know why I was told $50 by the person who contacted me as this is what they charged last year.
Desired Settlement: Refund of the overcharge and to be removed from their call list.
To whom it may concern:
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 8807939, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
******* from Auto Rain states that:
1) I hung up on her - untrue, she hung up on me.
2) She states that she attemted to call me back and left a message, no message or call back was ever received.
I will pay their invoice, though it's 10% higher than agreed, but I would like this to be recorded by the BBB as an overcharge and a dissatisfied customer interaction.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.